PARK HOME INSURANCE SPECIALISTS
Providing comprehensive park home & leisure insurance
with award-winning service since 2005.
Providing comprehensive park home & leisure insurance
with award-winning service since 2005.
Providing comprehensive park home & leisure insurance with award-winning service since 2005.
Providing comprehensive park home & leisure insurance with award-winning service since 2005.
Park Home Assist is one of the UK’s leading providers of residential park and leisure lodge insurance. We’ve got more than 16 years’ experience, insuring over 25,000 park home and lodge owners across the UK.
Park Home Assist Insurance is a UK based, family-run business, providing specialist park home insurance. We are one of the leading providers of insurance for residential park homes and have 16 years’ experience offering one of the most competitive and comprehensive policies available for park home owners. We understand that insuring a park home is completely different to your typical bricks and mortar, which is why our park home insurance is specifically designed with park home owners in mind.
Every member of our team has a high degree of knowledge about park home insurance, so you can be confident that the person you speak to has a specialist knowledge of park homes and that you will receive the right cover. You can take comfort in knowing we do not operate in a call centre, so when you need to contact us, you can speak to the same person every time, just ask for them!
Despite being one of the largest providers of park home insurance within the UK, customer service lies at the heart of everything we do, from the moment you first ask for a park home insurance quote, through to renewal. This service has been recognised by the insurance industry, by awarding the Park Home Assist claims teams with the Customer Services Initiative Award for claims handling in 2017. In September 2020, we were once again recognised by the insurance industry and we were announced as winners of the Personal Lines Broker of the Year Award and in January this year we were awarded the 2022 Feefo Platinum Trusted Service Award in recognition of the excellent customer service that we provide to our park home insurance policyholders. The Feefo award is an independent seal of excellence, which is only awarded to businesses that use Feefo, to collect genuine ratings and reviews. Each of these awards are a true reflection of our commitment to outstanding customer service.
If you ever have to make a claim we do our best to resolve your claim in a timely and professional manner. We also have our own Claims Co-ordinators who will ensure your claim progresses in a timely and efficient manner, so you can rest assured knowing that you will be well looked after by our award-winning team.
You can read the full details of what is included as standard with our policies and any optional covers available below.
If you want the peace of mind of an award-winning claims service, comprehensive cover as well as a competitive premium, then contact us today and find out why 25,000 park home owners choose Park Home Assist to insure their residential park home.
FAQ’s
As insurance for park home is different from standard home insurance, talking to a specialist park home insurance provider can save you both time and money. And if you’re insuring a park home for the first time, you’re bound to have lots of questions.
Looking after 25,000 policyholders in over 16 years’ of business, we’ve heard most of the questions! We’ve put together some of the most frequently asked questions on our FAQs page. These refer to questions about discounts available on park home insurance, the type of cover provided, making a claim on your park home insurance and many more.
Tips & Advice
Making sure that your park home has the right type and level of insurance cover is essential and you need to be confident that you are properly covered should you need to make a claim.
Our in-house insurance team has dealt with tens of thousands of park home owners since we started Park Home Assist back in 2005 and have built up a wealth of knowledge. This not only covers park home insurance, but also what’s important to park home owners – how they look after their park homes and protect their property, and how they enjoy their park home lifestyle.
We have our own in-house Claims Co-ordinators, so we liaise closely with our park home insurance customers and the underwriters to ensure that the claim progresses as smoothly as possible. Consequently, we are aware of the many different situations which can arise and result in making a claim. Our Tips & Advice page offers general advice relating to park home insurance and what you need to consider when deciding on your park home insurance policy.
Claims
We understand that the true test of a park home insurance policy is when you need to make a claim. We also appreciate that the event leading to a claim can be distressing, so our aim is to enable the process to run as smoothly as possible. Our in-house park insurance claims co-ordinators are there to progress claims as efficiently as possible, keep you informed and answer any questions that you have.
If you have any queries relating to park home insurance, then feel free to call our experienced team on 01604 946 785.
Trusted park home insurance provider with verified reviews through our partnership with Feefo
25,000 insured people so far……
16 Years’ Experience
Over 1,400 claims handled in 2021
Personal Lines Broker of the Year Award Winners
Our park home insurance policy has been designed for residential park home owners and offers comprehensive cover for your park home. Below is an overview of what is included as standard with our park home insurance policy.
We understand that one size does not fit all and that you may have some valuables or additional possessions you would like to cover. We have taken this into consideration which is why we offer you additional cover suitable for your individual circumstances. The type of optional cover that can be added to your policy is as follows:
You may be entitled to additional discounts and benefits depending on a few different factors such as:
Legal costs incurred by the insurer’s approved panel of solicitors up to £50,000 to pursue:
As with all policies of this type there are some things which are not covered. These are the limitations and exclusions that we think are significant. Full details or all limitations and exclusions can be found in the relevant cover section of the policy wording.
The home emergency insurance cover is designed to provide you with assistance in your park home when an emergency arises from an incident covered under the policy.
Key benefits Include:
Plumbing & Drainage
Leaks caused by the unexpected failure of the drainage system or internal plumbing (including central heating pipes).
Primary Heating System
Cover for the complete breakdown of the central heating system which results in the loss of heating and/or hot water.
Roofing
Emergency repairs following missing, broken or loose tiles causing internal water damage.
Alternative Heating
Receive up to £50 towards the cost of alternative heating sources where these are deemed necessary in the event a claim has occurred.
Internal Electricity
Covers your internal electrics supplying power to your park home following electrical failure of at least one complete circuit.
Pest Infestation
Cover for the removal of certain types of pest infestation (such as a wasp or hornet nest, mice, rats or cockroaches) from the park home.
Overnight Accommodation
Overnight accommodation only where it has not been possible to resolve the emergency following an accepted claim for emergency repairs by a contractor under another section of the policy and the park home is rendered uninhabitable.
Boiler Replacement Contribution
Contribution of up to £500 towards the cost of a brand-new like for like replacement upon production of an original receipt for payment.
Note: All covers are subject to terms and condition.
Read the full policy wording here: Home Emergency Policy Wording
This scheme is a way to help people living at risk of flood get access to affordable park home insurance.
Park Home Assist have become one of the first Park Home Insurers to assist park home owners who struggle to obtain flood cover for their park home when their property may be in a flood risk area. With many insurers refusing to provide any insurance cover for such high risk-areas, Park Home Assist have at least been able to provide cover for clients but flood cover was excluded. Park Home Assist are now able to provide flood cover to many of those park home owners with the implementation of the government-backed scheme, Flood Re.
With our award-winning claims service, and also being voted by the Insurance Industry as ‘2020 Personal Lines Broker of the Year’, with Flood Re cover now available to many park home owners in those high-risk flood areas, Park Home Assist really is the place to insure your Park Home.
How does Flood Re work?
Every insurer that offers home insurance in the UK must pay into the Flood Re Scheme, regardless as to whether they offer the Flood Re scheme or not. This is a levy which raises £180m every year that Flood Re use to cover the flood risks in home insurance policies.
Flood Re works in partnership only with member insurers behind the scenes. When you purchase your park home insurance cover, your insurer can choose to pass the flood risk element of your policy if you live in a high flood risk area to Flood Re for a fixed price, rather than decline to provide you flood cover, or worse of all no cover at all.
If you make a valid claim for flooding, your insurer will pay the claim, and Flood Re will then reimburse your insurer from the Flood Re fund.
In short, you buy park home insurance in the usual way. Flood Re will cover the flood risk and keeps the insurance price affordable.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |