Park Home Assist Win 2022 Platinum Feefo Award

Park Home Assist Insurance Services were today (19th January 2022) announced winners of the 2022 Feefo Platinum Trusted Service Award. The Feefo award is an independent seal of excellence, rated by real customers. designed to recognise businesses who consistently deliver outstanding customer experiences.  Businesses can only receive a Platinum Trusted Service Award if they have achieved the Feefo Gold standard for three consecutive years or more and Park Home Assist have received the Platinum award for 3 consecutive years.

About Park Home Assist Insurance

Park Home Assist Insurance is a UK based, family-run business, providing specialist insurance to more than 25,000 policyholders. We are one of the UK’s leading providers of insurance for residential park homes and have more than 16 years’ experience offering one of the most competitive and comprehensive policies available for park home owners. We take the time to understand our customers and their particular needs and tailor the insurance to meet their requirement.  We understand that insuring a park home is completely different to your typical bricks and mortar, which is why our policies are specifically designed with park home owners in mind.

We have been named ‘Personal Lines Broker of The Year 2020’, by the Insurance Industry (the most prestigious award in the insurance industry) and received the Insurance Times Claims Excellence Award for the service our customers receive whilst making a claim. Each of these awards affirm that we are 100% dedicated to providing the very best customer experience, whether you are contacting us for the first, renewing your insurance or making a claim.

The Feefo Award

Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.  Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating Park Home Assist Insurance, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.  I can’t wait to see what our customers achieve next year in 2022.”

Claire Leech, Director at Park Home Assist Insurance commented: “We are delighted to receive the 2022 Feefo Platinum Trusted Service Award, as it is purely based on the feedback of genuine customers who have used our service and they really are the most important judges. Each member of the team at Park Home Assist Insurance is fully committed to delivering the highest quality of service to each and every customer.  We understand how important it is for us to listen, understand and respond to all our customers.  This Platinum award recognises how hard we work to give all of our customers the very best possible experience. Putting our customers first has always been paramount within our business and even more so since Covid-19.  Customers support businesses which put them at the forefront of a business and we are exceptionally passionate about the way we treat and look after our clients. Winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.”

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.

The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.

This is a marketing article from Park Home Assist, multi award-winning providers of residential park home insurance.  If you would like to speak to an advisor regarding insurance for your park home, please contact our friendly team in our Northampton office on 01604 946 796.

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