What our Holiday Home Insurance Customers Say About Us

What our holiday home insurance customers say about us reflects the care, attention, and specialist knowledge we put into every policy. We know that choosing insurance for your holiday home is about more than price – it’s about peace of mind, responsive service, and knowing you’re dealing with people who understand the unique needs of holiday homeowners.

That’s why it means so much to us when customers share their experiences. Here’s what some of them have to say.

A clear and friendly service
“Thorough and helpful, explained any queries that I asked. Very friendly and helpful, knew our needs, explained in detail my insurance policy and answered my queries clearly.” – Mrs W, West Midlands

Professionalism you can trust
“We cannot praise the service enough [that] we have had in the past four years from the company. Their professional and polite attitude is reassuring and our cover was at a very fair price. Thank you to them all.” – Mr & Mrs C, Nottinghamshire

Straightforward online renewal
“Renewed my insurance online with no problems after receiving all the correct documentation.” – Mr B, West Yorkshire

Prompt and detailed communication
“Good informative service. Would recommend this company. Service was polite and gave us as much detail as possible. All documentation has been sent promptly, both emails and hard copies.” – Mr & Mrs C, Lincolnshire

A long-term choice for cover
“Their policy is comprehensive and their staff knowledgeable and well prepared to answer queries in a professional manner. They are also competitive on price. This is our third year of holiday home insurance with them and we have no reason to consider changing supplier.” – Mr & Mrs C, West Hill

Competitive pricing – even less than last year
“I like this company. Easy to deal with, friendly and helpful, provides the right cover, and it was even less than last year.” – Mr P & Mrs W, Scotland

A family business with a personal touch
“Love that they’re a family business. They’ve been very friendly and helpful. The cost has actually gone down this year which you can’t say about many things! Also it’s a bit of a niche market and there aren’t many offering this service.” – Mrs S, Newport

Value for money
“Extremely helpful and very reasonable quote, in fact the best value for money by far! Would definitely recommend and use again.” – Miss T, Stockport

Committed to the best deal possible
“Excellent. I have been with the company since 2023 and always feel they genuinely have time for their customers and want to give them the best deal possible.” – Miss H, Warwickshire

Support in difficult times
“It was the best experience I’ve ever received from any insurance company. They were very efficient, very professional and had a lot of sympathy for us. They also sorted out our claim very quickly. Well done everyone involved.” – Mr B, Lisburn

Every one of these comments reminds us why we do what we do – to provide not only comprehensive holiday home insurance, but also the reassurance of real people at the other end of the phone or email, ready to help. Whether you’re renewing online, discussing your cover in detail, or making a claim, our goal is to make the process as simple, supportive, and straightforward as possible.

You can quickly and easily request a holiday home insurance quote online.

Please note that all insurance cover is subject to acceptance of terms and conditions.

This is a marketing article from Park Home Assist, multi award-winning providers of park home insurance, mobile home insurance, insurance for static caravans,  insurance for holiday homes and holiday lodges, as well as boat insurance and touring caravan insurance. If you have any questions about your insurance, then please call our office on 01604 946 796 and one of our insurance advisers will be happy to help.

Published – 05/09/25