NEWS FLASH! RECOGNISED ONCE AGAIN & ANNOUNCED WINNERS OF ANOTHER PRESTIGIOUS INSURANCE AWARD… read more
NEWS FLASH! RECOGNISED ONCE AGAIN & ANNOUNCED WINNERS OF ANOTHER PRESTIGIOUS INSURANCE AWARD… read more
Park Home Assist is one of the UK’s leading providers of residential park and leisure lodge insurance with 20 years’ experience and over 30,000 policyholders.
Providing comprehensive park home & leisure insurance with award-winning service since 2005.
We truly understand park home living, which is why we have policies specifically designed for residential park home and lodge owners. Every policy provides comprehensive cover, tailored around you. Get your personalised residential park home or lodge insurance quote today.
Having your park home and car insurance with Park Home Assist is easy and they do not need to be renewed at the same time. You’ll have one company to deal with and this makes insuring quick and easy, so get a car insurance quote today.
The flexible insurance cover provided by Park Home Assist is unique to your circumstances, as we know one policy does not fit all. You can trust Park Home Assist to meet your insurance needs with the comprehensive cover as standard and plenty of optional extras to suit your individual requirements.
RESIDENTIAL PARK HOME INSURANCE
Park Home Assist Insurance is a UK based, family-run business, providing specialist insurance to more than 30,000 policyholders. We are one of the UK’s leading providers of insurance for residential park homes and have 20 years’ experience offering one of the most competitive and comprehensive policies available for park home owners. We understand that insuring a park home is completely different to your typical bricks and mortar, which is why our policies are specifically designed with park home owners in mind.
Every member of our team has a high degree of knowledge about park home insurance, so you can be confident that the person you speak to has a specialist knowledge of park homes and that you will receive the right cover for your park home. You can take comfort in knowing we do not operate in a call centre, so when you need to contact us, you can speak to the same person every time, just ask for them!
Despite being one of the largest providers of park home insurance within the UK, customer service lies at the heart of everything we do, from the moment you first ask for a quote, through to renewal. This service has been recognised by the insurance industry when the Park Home Assist claims team won the Insurance Times Claims Excellence Award for the excellent service our customers receive when they make a claim. We have our own in-house claims coordinator who will ensure you claim progresses in a timely and efficient manner, so if you do ever have to make a claim you can rest assured knowing that you will be well looked after by our award-winning claims team.
On the 3rd July, we were recognised once again by the insurance industry when we were announced as winners of The Customer Experience Award at the 2024 British Insurance Awards. We had very similar success at the same event in 2022 when we were announced as winners of two prestigious awards in one night, the 2022 Personal Lines Broker of the Year Award and the 2022 Customer Care Award. These awards stand pride of place next to our 2025 Feefo Platinum Trusted Customer Service Award in recognition of the excellent customer service that we provide to our park home insurance policyholders and our 2020 UK Broker of the Year Award. Each of these awards are a true reflection of our commitment to outstanding customer service.
If you want the peace of mind of a multi-award-winning claims service, outstanding customer service, comprehensive cover as well as a competitive premium, then contact us today and find out why 30,000 park home owners choose Park Home Assist to insure their residential park home.
You can read the full details of what is included as standard with our policies and any optional covers available below.
RESIDENTIAL PARK HOME INSURANCE
Our park home insurance policy has been designed for residential park home owners and offers comprehensive cover for your park home. Below is an overview of what is included as standard with our park home insurance policy.
If you permanently live at the address the following benefits are included free of charge:
Type of Cover
Our park home insurance policy has been designed for residential park home owners and offers comprehensive cover for your park home. Below is an overview of what is included as standard with our park home insurance policy.
If you permanently live at the address the following benefits are included free of charge:
Optional Covers
We understand that one size does not fit all and that you may have some valuables or additional possessions you would like to cover. We have taken this into consideration which is why we offer you additional cover suitable for your individual circumstances. The type of optional cover that can be added to your policy is as follows:
Discounts & Benefits
You may be entitled to additional discounts and benefits depending on a few different factors such as:
Legal Inclusions
Legal costs incurred by the insurer’s approved panel of solicitors up to £50,000 to pursue:
Legal Exclusions
As with all policies of this type there are some things which are not covered. These are the limitations and exclusions that we think are significant. Full details or all limitations and exclusions can be found in the relevant cover section of the policy wording.
Home Emergency Cover
The home emergency insurance cover is designed to provide you with assistance in your park home when an emergency arises from an incident covered under the policy.
Key benefits Include:
Plumbing & Drainage
Leaks caused by the unexpected failure of the drainage system or internal plumbing (including central heating pipes).
Primary Heating System
Cover for the complete breakdown of the central heating system which results in the loss of heating and/or hot water.
Roofing
Emergency repairs following missing, broken or loose tiles causing internal water damage.
Alternative Heating
Receive up to £50 towards the cost of alternative heating sources where these are deemed necessary in the event a claim has occurred.
Internal Electricity
Covers your internal electrics supplying power to your park home following electrical failure of at least one complete circuit.
Pest Infestation
Cover for the removal of certain types of pest infestation (such as a wasp or hornet nest, mice, rats or cockroaches) from the park home.
Overnight Accommodation
Overnight accommodation only where it has not been possible to resolve the emergency following an accepted claim for emergency repairs by a contractor under another section of the policy and the park home is rendered uninhabitable.
Boiler Replacement Contribution
Contribution of up to £500 towards the cost of a brand-new like for like replacement upon production of an original receipt for payment.
Note: All covers are subject to terms and condition.
Read the full policy wording here: Home Emergency Policy Wording
Flood Re Cover
This scheme is a way to help people living at risk of flood get access to affordable park home insurance.
Park Home Assist have become one of the first Park Home Insurers to assist park home owners who struggle to obtain flood cover for their park home when their property may be in a flood risk area. With many insurers refusing to provide any insurance cover for such high risk-areas, Park Home Assist have at least been able to provide cover for clients but flood cover was excluded. Park Home Assist are now able to provide flood cover to many of those park home owners with the implementation of the government-backed scheme, Flood Re.
With our award-winning claims service, and also being voted by the Insurance Industry as ‘2020 Personal Lines Broker of the Year’, with Flood Re cover now available to many park home owners in those high-risk flood areas, Park Home Assist really is the place to insure your Park Home.
How does Flood Re work?
Every insurer that offers home insurance in the UK must pay into the Flood Re Scheme, regardless as to whether they offer the Flood Re scheme or not. This is a levy which raises £180m every year that Flood Re use to cover the flood risks in home insurance policies.
Flood Re works in partnership only with member insurers behind the scenes. When you purchase your park home insurance cover, your insurer can choose to pass the flood risk element of your policy if you live in a high flood risk area to Flood Re for a fixed price, rather than decline to provide you flood cover, or worse of all no cover at all.
If you make a valid claim for flooding, your insurer will pay the claim, and Flood Re will then reimburse your insurer from the Flood Re fund.
In short, you buy park home insurance in the usual way. Flood Re will cover the flood risk and keeps the insurance price affordable.
FAQ’s
As insurance for park home is different from standard home insurance, talking to a specialist park home insurance provider can save you both time and money. And if you’re insuring a park home for the first time, you’re bound to have lots of questions.
Looking after 30,000 policyholders in over 20 years of business, we’ve heard most of the questions! We’ve put together some of the most frequently asked questions on our FAQs page. These refer to questions about discounts available on park home insurance, the type of cover provided, making a claim on your park home insurance and many more.
Tips & Advice
Making sure that your park home has the right type and level of insurance cover is essential and you need to be confident that you are properly covered should you need to make a claim.
Our in-house insurance team has dealt with tens of thousands of park home owners since we started Park Home Assist back in 2005 and have built up a wealth of knowledge. This not only covers park home insurance, but also what’s important to park home owners – how they look after their park homes and protect their property, and how they enjoy their park home lifestyle.
We have our own in-house Claims Co-ordinators, so we liaise closely with our park home insurance customers and the underwriters to ensure that the claim progresses as smoothly as possible. Consequently, we are aware of the many different situations which can arise and result in making a claim. Our Tips & Advice page offers general advice relating to park home insurance and what you need to consider when deciding on your park home insurance policy.
Claims
We understand that the true test of a park home insurance policy is when you need to make a claim. We also appreciate that the event leading to a claim can be distressing, so our aim is to enable the process to run as smoothly as possible. Our in-house park home insurance claims co-ordinator is there to progress claims as efficiently as possible, keep you informed and answer any questions that you have.
If you have any queries relating to park home insurance, then feel free to call our experienced team on 01604 946 785.
On the 21st January 2025, Park Home Assist Insurance Services won the Feefo Platinum Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
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Over 1,700 claims handled in 2024
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The Customer Care Award Winners
