We’re Winners of the 2022 Customer Care Award

We are delighted to announce on the 6th July 2022 Park Home Assist Insurance we’re announced winners of the 2022 Customer Care Award, a British Insurance Award, hosted by the Insurance Post.

Yesterday afternoon we all headed off to London for the awards ceremony at the Royal Albert Hall.  We were nominated for the 2022 Customer Care Award and then earlier this year, we were confirmed as finalists and we were absolutely delighted.  There are so many submissions for this award and we were up against some much larger organisations, so to actually win is an amazing achievement and we are exceptionally proud of it.

Below is a snippet of the article in the Insurance Post Online with Steve & Claire Leech accepting the award.

About Park Home Assist Insurance

Park Home Assist Insurance is one of the UK’s leading providers of residential park home insurance, with more than 17 years’ experience and we insure over 25,000 policyholders. We deliver competitive premiums and comprehensive cover to park home owners, as well as providing the industry’s leading manufacturers the Platinum Seal Structural Warranty Scheme.

We believe in traditional service values, where the customer lies at the heart of everything we do. We want your experience to be a memorable one and are committed to providing outstanding service to every customer, whether you’re contacting us for the first time, renewing your insurance or making a claim and this has been recognised multiple times by the insurance industry.

We were awarded the 2022 Personal Lines Broker of the Year Award (the most prestigious award in the insurance industry), 2022 Platinum Trusted Customer Service Award by Feefo, announced winners of the ‘2020 Personal Lines Broker of The Year’, and in 2017 winners of the ‘Insurance Times Claims Excellence Award’ for our handling of claims, a true reflection of our commitment to outstanding customer service.

If you’re looking for a traditional, independent and family-run park home and leisure lodge insurance specialist, want to be treated like an individual and receive the highest quality personalised service, without the need to work through a call centre, then speak to us about your insurance needs.

The Customer Care Award

The Customer Care Award is one of the largest awards in the insurance sector designed to recognise and celebrate excellence and innovation within the UK insurance industry.  The award is open to any UK-based insurer, broker or MGA who can clearly demonstrate an excellent level of customer care, backed by clear standards and validated monitoring of performance. Park Home Assist had to prove the impact of a customer care strategy along with customer retention levels and client satisfaction to be able to enter this category.

We are exceptionally proud to be announced winners of this prestigious award and look forward to continuously delivering the service each one of our clients and customers are expecting to receive.

Claire Leech, Director at Park Home Assist Insurance commented, “Winning The Customer Care Award is an achievement we are so proud of. The customer experience is very important to us and customers support businesses which put them at the forefront of the business. Winning this award has proved that our customer focussed approach, traditional service values and always putting our customers first, is the right thing to do.”

If you would like a quote for your park home, please click here and one of our specialist park home advisors will be in contact shortly.

This is a marketing article from Park Home Assist, multi award-winning providers of residential park home insurance.  If you would like to speak to an advisor regarding insurance for your park home, please contact our friendly team in our Northampton office on 01604 946 796.

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