Award-Winning Service Provided by Park Home Assist Insurance

Here at Park Home Assist, customer service lies at the heart of everything we do and we are extremely passionate about it. We want each and every customer to receive the very best service, whether you are contacting us for the first time, renewing your insurance or making a claim. We are also 100% dedicated to understanding our customers so that we can tailor their insurance to suit their requirements.

We are a family-run business and one of the UK’s leading providers of residential park home insurance, insuring more than 25,000 park home owners across the UK. We have over 15 years’ experience and extensive knowledge about park home living, so all of our insurance policies are specifically designed with park home owners in mind.

Over the years, the quality of the Park Home Assist services and team have been recognised on multiple occasions. Most recently we were crowned winners of the 2020 Personal Lines Broker of the Year Award, received the 2021 Feefo Platinum Customer Services Award and won The Insurance Times Claims Excellence Award.

2020 Personal Lines Broker of the Year Award Winners

We have just been announced as winners of this year’s Personal Lines Broker of the Year Award 2020, one of the most prestigious awards within the insurance sector. This UK Broker Award recognises and celebrates excellence and innovation, identifying stand-out brokerages who are setting the standard for others to follow in the personal lines market. To be shortlisted for this award, businesses had to demonstrate that they had achieved growth in a competitive market and a proven track record of adapting in challenging conditions.

The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after awards in the insurance industry.

Winning this award really is an achievement we are extremely proud of, as we are so passionate about the way we treat and look after our customers. Putting our customers first is paramount within our business and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do. Read the full details here and see the moment we were announced winners.

2021 Feefo Platinum Trusted Customer Service Award Winners 

The Feefo Platinum Trusted Customer Service Award, an independent seal of excellence that recognises businesses for delivering exceptional customer experiences. Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights.  The award was created by Feefo and only awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, it is based purely on the interactions with real customers. All reviews are verified as genuine and the accreditation is a true reflection of a business’s commitment to outstanding service.  For the past four consecutive years we have received the highest award possible for delivering excellent customer service consistently to our customers.

Insurance Times Claims Excellence Award Winners

The Insurance Times Claims Excellence Award is designed to recognise and reward excellence across claims – the company, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service.

Park Home Assist insurance policies are designed to give you the best cover at competitive premiums but the true test of any insurance policy’s quality is when you need it the most, that moment you need to make a claim. We do our very best to help you resolve any claims/disputes in a timely and professional manner, and our award winning claims service is testament to the service that our claims team provides. We have in-house claims coordinators who are there to make sure your claim processes in a timely manner, so you really are in good hands when you insure with Park Home Assist.

Latest News and Events
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Park Home Structural Warranty

A park home structural warranty protects you against the costs of a wide range of structural defects that could occur during the first 10 years after the park home is manufactured.
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Fire Safety in Your Park Home

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Inheritance Rules for Park Homes

The inheritance rules for park homes are different from a ‘bricks and mortar’ house and are worth getting to know for your peace of mind. If you have lost someone and are worried about your own future and the future of your park home this guide is designed to help.
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Park Home Maintenance

Regular external park home maintenance is needed to ensure your home is pleasant and secure to live in. Good external park home maintenance will reduce the need for and the cost of repairs.
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Making a Park Home Insurance Claim

The true test of any insurance policy is when you need to make a claim, so choosing an award-winning park home insurance specialist will give you the confidence you need, should you have to make a claim.
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Five Common Park Home Insurance Claims

Park home insurance is very different to insurance for typical bricks and mortar homes and the claims that we receive are different too. Here are five of our most common claims.