Award-Winning Service Provided by Park Home Assist Insurance

Here at Park Home Assist, customer service lies at the heart of everything we do and we are extremely passionate about it. We want each and every customer to receive the very best service, whether you are contacting us for the first time, renewing your insurance or making a claim. We are also 100% dedicated to understanding our customers so that we can tailor their insurance to suit their requirements.

We are a family-run business and one of the UK’s leading providers of residential park home insurance, insuring more than 25,000 park home owners across the UK. We have over 15 years’ experience and extensive knowledge about park home living, so all of our insurance policies are specifically designed with park home owners in mind.

Over the years, the quality of the Park Home Assist services and team have been recognised on multiple occasions. Most recently we were crowned winners of the 2020 Personal Lines Broker of the Year Award, received the 2020 Feefo Platinum Customer Services Award and won The Insurance Times Claims Excellence Award.

2020 Personal Lines Broker of the Year Award Winners

We have just been announced as winners of this year’s Personal Lines Broker of the Year Award 2020, one of the most prestigious awards within the insurance sector. This UK Broker Award recognises and celebrates excellence and innovation, identifying stand-out brokerages who are setting the standard for others to follow in the personal lines market. To be shortlisted for this award, businesses had to demonstrate that they had achieved growth in a competitive market and a proven track record of adapting in challenging conditions.

The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after awards in the insurance industry.

Winning this award really is an achievement we are extremely proud of, as we are so passionate about the way we treat and look after our customers. Putting our customers first is paramount within our business and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.

2020 Feefo Platinum Trusted Customer Service Award Winners 

The Feefo Platinum Trusted Customer Service Award, an independent seal of excellence that recognises businesses for delivering exceptional customer experiences. Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights.  The award was created by Feefo and only awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, it is based purely on the interactions with real customers. All reviews are verified as genuine and the accreditation is a true reflection of a business’s commitment to outstanding service.  For the past four consecutive years we have received the highest award possible for delivering excellent customer service consistently to our customers.

Insurance Times Claims Excellence Award Winners

The Insurance Times Claims Excellence Award is designed to recognise and reward excellence across claims – the company, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service.

Park Home Assist insurance policies are designed to give you the best cover at competitive premiums but the true test of any insurance policy’s quality is when you need it the most, that moment you need to make a claim. We do our very best to help you resolve any claims/disputes in a timely and professional manner, and our award winning claims service is testament to the service that our claims team provides. We have in-house claims coordinators who are there to make sure your claim processes in a timely manner, so you really are in good hands when you insure with Park Home Assist.

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We want to update you on Park Home Assist’s response to the global pandemic that is causing huge upheaval to the lives of all our policyholders, as it is for people throughout the world.

The World of Park & Leisure Homes Show, Ardingly Rescheduled

The World of Park & Leisure Homes Show in Ardingly was scheduled to take place from the 3rd – 5th April 2020.  Due to the health advice regarding Covid-19 and the advice given by the government, the show has now been rescheduled to take place on the 21st - 23rd August 2020. 
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Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, registered in England and Wales 5486663, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority for General Insurance Distribution activities and as a credit broker. We do not charge any up-front fees for arranging credit. We do not charge any fees to customers in relation to Credit Broking activities. We are members of the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is:
Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk