Earlier this year Park Home Assist Insurance Services attended The World of Park & Leisure Homes Show at Stoneleigh. The Stoneleigh show is a 3-day event for the public, where they can benefit from free entry, free car parking, approximately 60 leisure lodges and residential park homes on display, from some of the UK’s leading manufacturers.  The Stoneleigh show provides the benefit of wondering around the very latest design ideas of leisure homes and residential park homes, giving you the opportunity to discover the benefits of the lifestyle.  If you are looking to upgrade or simply refurbish, the Stoneleigh show is a great place to discover this.

As one of the UK’s leading residential park home insurance providers, throughout the 3 days of the Stoneleigh show, the Park Home Assist team met both existing customers and potential new ones and lots of people brought their dogs which was enjoyable for us too.  Our team were there to answer all your questions and explain your insurance options, helping you choose the right cover for your home. Park Home Assist provide one of the most comprehensive residential park home and holiday lodge policies available, exclusively and specifically designed with park home owners in mind.  With more than 25,000 policyholders and over 14 years’ experience insuring both park and leisure homes across the UK, we truly understand park home living.

We’re dedicated to excellent customer service providing you with the very best customer experience.  We provide an award-winning claims service and we have been awarded the Feefo Gold Trusted Service award for the third consecutive year in 2019.  The award is in recognition of the excellent customer service that we provide to our policyholders and this is a true reflection of our commitment to outstanding customer service.

We were giving away goodie bags and a number of nice treats such as notebooks and pens and everyone who visited us at the stand had the opportunity to enter into our free prize draw where we were giving away to one lucky winner, one years’ free insurance for their park or leisure home.

The draw took place last month and we are delighted to announce that the lucky winners of the prize draw this year are…

Mr & Mrs Edwards from West Sussex.

Congratulations!!

 

Mr & Mrs Edwards are an adorable couple who couldn’t believe their luck when we contacted them with the news.  They said they never win anything and were absolutely delighted to win a years free insurance for their park home.

We would like to thank everyone who came to the stand and had a chat with us and we look forward to doing it all again next year.  For those of you who asked to be contacted when your insurance is due for renewal, we will be in touch closer to your renewal date.

For a park home insurance quote, call our Northampton office and speak to one of our insurance advisers on 01604 946 796.

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Making a claim can be a distressing time for you, so Park Home Assist Insurance design policies that give you the best cover at competitive premiums.  We understand the true test of a policy is when you need to make a claim and this is why we do our very best to resolve any claims as quickly and efficiently as possible.    We have an award-winning claims service which was voted for by the insurance industry and this really is a true testament to the service our claims team provides.

Here at Park Home Assist we have our own claims coordinators Tina and Valerie who make sure your claim is managed throughout and progresses in a timely and efficient manner.  When we get feedback from customers about how the claim has been handled, we are delighted as it confirms that we really do have an award-winning claims service.

We were recently notified on 11th July 2019 of an incident involving hot wax on a carpet and the whole claim only took 9 days from start to finish, with the payment released to the customer on 18th July 2019.

The Claim

The claim was for accidental damage caused by a lit candle being knocked over and damaging the carpet.

How did the claim occur?

The customer had been burning a fragranced candle which was sitting on her fireplace hearth next to a vase of flowers.  Whilst trying to remove the flowers from the vase, the customer accidentally hit the candle which subsequently fell over, not only spilling hot wax, but also burning and damaging the carpet.

What happened next?

The customer arranged to have two quotes from two separate companies.  The damage was right in front of the fireplace so the whole carpet in the lounge would need replacing.  The customer sent in images of the damage to the carpet, providing evidence which is needed for most claims and the quotes from the companies, all received on 18th July 2019.  Once the quotes and photos had been received and all verified, the payment was processed and sent to the customer and in their account on the same day.  The customer was also in the process of choosing their carpet on that day too, so the timing couldn’t have been better.

Park Home Assist made a courtesy call to the customer to make sure they were happy with the whole process and how the claim had been handled.  The customer confirmed everything went very smoothly and left the following comment:

“With reference to the above insurance claim regarding replacement for our living room carpet which suffered burns from a knocked-over candle, I would just like to say how delighted I am with your service.

I initially telephoned you on the 12th July explaining what had happened and you asked me to send in photographs and estimates.  I did this, and on the 18th July, I received a phone call telling me that the claims had been settled and the money would be sent to my bank account.

I am totally delighted at the way in which my claim has been dealt with, the staff were all very helpful, courteous and efficient and I am very impressed.  It is rare nowadays to receive such a good service.

The carpet company are able to fit the carpet on the 31st July, so the whole matter has been dealt with really quickly.

Again, may I thank Park Home Assist on behalf of myself and my partner.”

We do all we can to minimise the inconvenience to you and the time needed to put everything right and this is evident with this claim. We are really proud of the way we deal with claims and our award-winning claims service really does speak for itself, demonstrating our commitment to every customer, all of the time.

For a park home insurance quote, call our Northampton office and speak to one of our insurance advisers on 01604 946 796.

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At Park Home Assist, we understand that the true test of any insurance policies quality is when you need to make a claim. Our policies are designed to give you the best cover at a competitive price but they are also there to ensure if something goes wrong, your completely covered. We pride ourselves on the service you receive when speaking to any of our team, whether you are a new customer or you have been with us for many years and our award-winning claims service is a true reflection of our outstanding commitment to you and how important each customer is to us.

Having to deal with a claim can be quite distressing, so when you contact us, we do everything we can to resolve any claims or disputes in a professional and timely manner. Our two dedicated claims coordinators, Valerie Kearney and Tina Brown always go the extra mile to make sure you are completely satisfied with the service you receive. We get regular feedback regarding our claims service and each review is a true reflection of what you can expect when you contact us.

Claim regarding a cracked toilet cistern

A customer contacted us regarding a cracked toilet cistern which had leaked all over the bathroom floor, damaging her flooring and ruining the carpets in her bathroom and hallway.  As soon as the leak was discovered, the customer quickly turned off her main water supply at the stop cock, emptied her toilet system and mopped up the excess water in both the bathroom and hallway. The quick actions of the customer probably saved even more damage to her flooring and more importantly stopped the damage from spreading. When the loss adjuster visited the property, he first assumed that all the flooring would need to be replaced, however due to the customers quick actions, this substantially reduced the amount of damage to the flooring in the bathroom with only a small portion needing replacing. The toilet cistern was also replaced with new carpets in the bathroom and the hallway.

When things like this happen, we make weekly calls to the customer to ensure everything is progressing as it should and on this occasion the customer was delighted with this action.

As soon as we got the final invoice for the work that had been completed everything was paid promptly and the customer was absolutely delighted which is highlighted on the comments below:

“My heartfelt thanks to you for your very efficient and helpful manner in dealing with my recent insurance claim, minimising the stress of the situation. I would like to thank all of the team for their weekly supportive phone calls, the ladies are all so charmingly personable.  Together you are a winning team.  Wishing you all of the continued success in the future.”

Accidental Damage of a TV

A policyholder’s wife, who has dementia, accidentally knocked over a TV whilst moving around in the home.  This took place on a Saturday, and needing a TV straight away, the policyholder went straight out and purchased a new TV.  On the Monday morning the policyholder called to advise us of the claim. We requested receipts and photos from the policyholder of the TV, it was clear from the photos that the TV was beyond economical repair as the screen was cracked and damaged. As the policyholder had not only the receipt for the new TV but also his original receipt for the damaged TV, once these where received the claim was settled immediately, with the money in the policyholders account on the Thursday of the same week the claim was reported, only 4 days from start to finish.

The policyholder was delighted with not only the service but the speed of the claim and commented,

“Superb, Superb, outstanding, thanks you very much. Your customer services is outstanding.”

Claim raised after completed works.

A claim was raised after works had already been completed. The policyholder was relocating the bathroom within the home.  During the renovations the contractor noticed that there was a water leak in the bathroom.  It was coming from the shower seal which looked like it had been leaking for some time.  As the contractors had already started work on the relocation of the bathroom, whilst this was all being done the repairs were completed at the same time.  The policyholder was able to provide photos of the damage and a report from the contractor who carried out the work along with an invoice for the completed work, including a breakdown of the additional costs involved in repairing the damage caused by the leak  The claim came in on the 11th June 2019, with the policyholder providing all the relevant documents 17 days later. The additional costs where quickly approved and the payment was sent the same day to the policyholder who made the following comment:

“Quite honestly the way I’ve been treated over this unfortunate claim couldn’t have been dealt with any better with the lady associate that has dealt with it so I think you’re doing an excellent job I really do thank you. “

Our award-winning claims service demonstrates our commitment to delivering an outstanding service to each and every customer, all of the time.

For a park home insurance quote, call our Northampton office and speak to one of our insurance advisers on freephone 0800 988 0900.

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Beware of insurance that's too cheap

Beware park home insurance that is ‘too cheap’

Customers of Now4Cover have unfortunately been left high and dry after their insurer, LAMP Insurance Company, went into liquidation. This means that they are no longer able to meet any claim payments. So, if customers of Now4Cover have an outstanding or new claim, it is unlikely to be met. In addition, although any LAMP insurance policies that have not expired will remain in force, they are effectively void as LAMP is unable to pay out on any claims. It is also unlikely that LAMP will be able to refund any premiums to Now4Cover customers who cancel their policy. Policyholders are recommended to seek alternative insurance protection and apply for compensation through the Financial Services Compensation Scheme (FSCS). However, they will only be able to recover up to 90% of the money they have lost, and this is likely to take some time.

This situation demonstrates that there’s much more to choosing an insurer for your park home than just the premium. If the premium looks too good to be true, then it probably is.

Financial strength and security

At Park Home Assist, all of our policies are underwritten by Canopius – one of the Lloyd’s top insurance underwriters. Insurers are rated by different agencies according to their financial strength and security, and Canopius is rated AA- (very strong), A+ (strong) and A (excellent) by three of the major ratings agencies respectively. See the details on the strength of Canopius’ credits ratings here: https://www.canopius.com/about-canopius/security/

When selecting an insurer for your park home or holiday lodge, remember that its value really comes into its own when you need to make a claim. You need to be confident that the insurer will pay out, and that your claim will be handled professionally and efficiently with no nasty surprises. You should also check out independent insurance reviews and testimonials as part of your research.

For more information, or for a quote for your park home insurance, call our Northampton office and speak to one of our insurance advisers on freephone 0800 988 0900.

For more tips on park home living and to keep up to date with park home related news, please follow us on Facebook, Twitter & LinkedIn.

 

 

Car Insurance for Park Home Owners

Extra Benefits with our Car Insurance 

Did you know that as well as insuring your park home, you can also insure your car with Park Home Assist? We are always looking at ways of helping our park home insurance customers and many of them asked if they could insure their cars with us too. We are happy to provide the best-value car insurance that we can and it’s exclusively for park home owners under the age of 75.

We are also always looking to improve the insurance products that we provide and we’re pleased to offer some new benefits with our car insurance policies – these are our Uninsured Driver Promise and Dash Cam Excess Waiver.

Uninsured Driver Promise

If you make a claim for an accident that is not your fault and the driver of the vehicle that hits your car is not insured, you will not lose your No Claims Bonus or have to pay any excess. In this event, we will need the vehicle registration number and the make and model of the uninsured vehicle, plus the uninsured driver’s details if possible. It also helps to confirm who is at fault if you can get the names and addresses of independent witnesses, if there are any.

Dash Cam Excess Waiver

If you’re involved in an accident and you make a claim that includes evidence from a Dash Cam, we will waiver the excess, regardless of who is at fault. Please note that you have a specified period of time in which to supply Dash Cam evidence.

We offer comprehensive car insurance with up to 5 years No Claims Bonus, unlimited windscreen cover, personal belongings cover and a courtesy vehicle in the event of an accident, as well as various other options.

You can insure your car with us at any time – it doesn’t have to have the same renewal date as your park home insurance. Customers who insure both their park home and their car with Park Home Assist receive the same excellent customer service from the team in our Northampton office. They also have the peace of mind that if they do need to make a claim, they can rely on us to look after them and they love the fact that we understand the park home lifestyle and what it means to them.

More information on car insurance for park home owners.

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Brand new insurance policies now available for holiday lodges, leisure homes and static caravans.

New for 2019 and exclusive to Park Home Assist, our insurance policies for holiday lodges, leisure homes and static caravans offer even greater value and enhanced cover.  We’ve been specialising in leisure insurance for over 13 years and we have got to know our customers very well, so our focus is always on tailoring our insurance policies to best meet their needs. This means including all of the essential elements of our insurance cover as standard, while giving you the choice of the extras that you’d like to add – so you only pay for the cover you need.

We review our insurance policies on a regular basis to ensure that we keep up with the demands of holiday lodge, leisure home and static caravan owners. Our new policies for 2019 take a big step forward as they provide enhanced cover at a lower premium. Combine them with our award-winning customer service and you wouldn’t want to go anywhere else.

Our new insurance policies for holiday lodges, single and twin leisure homes and static caravans give you greater flexibility. They reflect the rise in the value of leisure homes as they have increasingly higher specifications and become more luxurious, as well as the changing ways that people now use their holiday lodges, leisure homes and static caravans.

Here are some of the key additional benefits of our new insurance policies.

Insurance for static caravans, single and twin leisure homes

  • Maximum building sum insured increases to £120,000
  • Maximum contents sum insured increases to £25,000
  • Single article limit increases to sums insured
  • New for old policies now available on static caravans and leisure homes up to 20 years old

Insurance for holiday lodges

  • Building sum insured increases to £500,000 as standard
  • Contents sum insured is £40,000 as standard
  • New for old cover included as standard

Insurance for holiday lodges, static caravans, single and twin leisure homes

  • Cover for accidental damage when let now available
  • Cover for malicious damage when let now available
  • Cover for specified sports equipment now available
  • Cover for specified cycles now available
  • Replacement locks and keys up to £1,000 as standard
  • Cover for decking, balustrades and fixed hot tubs as standard
  • Loss of metered water up to £1,000 as standard
  • PLUS much much more…

For more information, follow the links below:

Static Caravan Insurance

Holiday Lodge Insurance

Alternatively, call our Northampton office and speak to one of our insurance advisers on freephone 0800 988 0900.

For more tips on park home living and to keep up to date with park home related news, please follow us on Facebook, Twitter & LinkedIn.

 

 

Retirement Living

Retirement Living

Retirement may present you with the opportunity to change your lifestyle. You can escape the routine and constraints imposed by your working life for something less hectic, more relaxing or more peaceful.  You can decide to take up a hobby or pursue an interest that you’ve never had the time to do before.

Many more people are now choosing to move to a different home when they retire – escaping to the country or a seaside location.  Downsizing also reduces the responsibilities and costs of owning and maintaining a larger home, freeing up income and time for you to enjoy.  A residential park could be the ideal place for you when you retire and a park home could provide you with a little bit of everything.

What are the benefits of living on a residential park?

Park home living offers a unique lifestyle choice, with a laid-back, quiet and relaxing atmosphere.  It is growing in popularity and boasts great community living.  Park homes are affordable to own, with furnishings and appliances already included. Maintaining your park home can be a lot easier than regular bricks and mortar, making it the perfect low-cost solution for retired people.

There are social benefits too!  You will be living amongst people of a similar age, who may have similar interests and the time to enjoy them. This is just one of many reasons to choose park home living.

Independent living and a relaxing life.

Living in a park home provides completely independent living and is nothing like living in a retirement home, as some may think. Many residential parks have a minimum age of 50 or even 45. You are living in a community and surrounded by people who are like-minded, not noisy or disturbing neighbours.  You will be away from a town centre, so you are not situated in the middle of the normal hustle and bustle of town living, but close enough to just pop into town to go shopping or access the amenities if you want to. In addition, being closer to the countryside allows you to enjoy it much more easily.

Location of your park home?

One of the most important things to consider when choosing a park home is the location. Park homes can be in some really stunning locations, tucked away in the country or by the coast.  You may want a home that has easy transport links to friends and family or one from which you can easily explore nearby places. Take the time to look carefully into different locations that may be suitable for your needs.

What is security like in a residential park home?

Some parks have security, CCTV and could even be gated to give you that added security.

Where can I view park homes for sale?

You can view park homes for sale on Park Home Search where you can also find a list of open days and weekends.   On Park Home Search there are contact details for park operators and manufacturers, which you can contact directly, if you choose.  Every park is different, so make an appointment and visit the park yourself.  This gives you an opportunity to meet the residents and get some feedback, along with getting a good feel for the park and its atmosphere.

Something to think about.

Sit down and think about exactly what you are looking for. Downsizing can be a practical choice when choosing a new home for your retirement and can mark the beginning of a new phase in your life.  A single storey park home could be the perfect home for your retirement, especially as your physical needs will change as you get older. Your dream retirement home will enable you to enjoy life and could also take care of your future needs, as well as any current preferences. It can significantly reduce your living costs and release funds, so you can really enjoy your retirement.

For more tips on park home living and to keep up to date with park home related news, please follow us on Facebook, Twitter & LinkedIn.

 

 

Park Home Assist Insurance Receives Feefo Gold Trusted Service Award

Park Home Assist is proud to report that we have been awarded a Feefo Gold Trusted Service Award 2019 in recognition for the excellent customer service we provide to our insurance policyholders. 

Park Home Assist Insurance have been providing specialist park home insurance cover for park and leisure home owners since 2005. We’re one of the largest providers of park home insurance in the UK and believe the reason for this is that we are a family-run business that believes in traditional values where customer service lies at the heart of everything we do. Every member of our team is dedicated to excellent customer service and providing each customer with the very best customer experience, from the moment you first ask for a quote, through to renewal.

The Feefo Gold Service award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Those that meet the high standard, (based on the number of reviews they have collected, and their average rating), receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. Park Home Assist met the criteria of collecting over the required number of reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.

Steve Leech, Director at Park Home Assist commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”

Congratulating Park Home Assist on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

To be recognised once again by Feefo for the service we provide to our customers is outstanding and this award is a true reflection of our commitment to customer service.

We are absolutely delighted with the Feefo awards and we would love to help you save money on your park home insurance renewal, while providing you with excellent customer service. Speak to one of our specialists today by calling 0800 988 0900.

Take a look around our website for more information on park home insurance and holiday lodge insurance. To keep up to date on similar topics like this follow us on Facebook, Twitter & LinkedIn.

 

Residential Parks and Holiday Parks – What’s the Difference?

If you’re thinking of buying a park home, one of the decisions you need to make is whether you choose a residential park or a holiday park.

Right of permanent residence

The key difference is that you have no right of permanent residence on a holiday park – so your main residence needs to be elsewhere.  The opening times of a holiday park are governed by the licence that it has been granted by the local council, so you may find that it is closed for one or two months a year, or that you can only stay there for a maximum number of weeks at a time.  Even if a holiday park is open for 12 months of the year, it does not mean that you can live there permanently.

Of course, your choice of a residential park or holiday park for your park home depends on how you want to use your home – both now and in the future.  A holiday park may have mixed use accommodation – such as holiday lodges, static caravans and holiday caravans so this may influence your choice.  Also, check the terms of the licence to find out whether sub-letting is permitted.

Cost considerations

Buying a home on a holiday park is likely to cost less than the equivalent home on a residential park. One of the reasons for this is that the occupational licence covers a specific time period (for example 10,15,25 or 50 years) while the occupational agreement for a residential park has no end date (a period of perpetuity).

Also, a home on a holiday park is not subject to council tax as it is not your sole or main residence. The local authority may need confirmation that you pay your council tax elsewhere.

Consumer protection

On the other hand, homes on holiday parks are not protected by the Mobile Homes Act 2013, while homes on residential parks are. The Mobile Homes Act 2013 was designed to provide better protection for park home owners, and provide the legal framework to allow honest and professional site owners to operate successfully without unfair competition from rogue traders.

A park home owner owns their home, but pays a fee to the park owner to site their home on their land. Amongst other things, the Mobile Homes Act 2013 introduced new rules on reviewing pitch fees so that unscrupulous site owners do not take unfair advantage of residents. In 2017, the Government carried out a review of the Mobile Homes Act 2013 and has recently published its findings. You can access them here: Mobile Homes Act 2013 Review.

You can also find further information on  buying a park home on our website and see park homes for sale.

For more tips on park home living and to keep up to date with park home related news, please follow us on Facebook, Twitter & LinkedIn.

 

At Park Home Assist we’re not just here to sell you an insurance policy, we understand that the purpose of your park home insurance is to help you out when something goes wrong.  We are a family run business and the way in which we manage and settle your claim is one of the most important elements of what we do. We pride ourselves on our award-winning claims service because the way we deal with your claim is an opportunity to show you how good we really are and how important each customer is to us.  Also, a true test of a policy’s quality is when you need it most – when you need to make a claim.

Resolving your Claim as Quickly as Possible

Although you probably hope that you will never need to make a claim, your park home insurance is there in case you do. Experiencing a loss and having to deal with a claim can be quite distressing, so we do everything we can to resolve any claims or disputes in a timely and professional way. We try to minimise the inconvenience to you, so when things do go wrong, however big or small, our priority is to resolve your claim as quickly as possible.

At Park Home Assist, we have two dedicated Claims Co-ordinators, Tina Brown and Valerie Kearney, who ensure that your claim is managed throughout and progresses as efficiently as possible. This includes helping you to compile the information and evidence needed for the claim, liaising with loss adjusters and contractors, and keeping you informed.  Tina and Valerie will always go the extra mile to ensure that our customers are satisfied with our service.  This is evident in the feedback we receive from customers who have had to make a claim.  Below are just a few short examples of recent claims made by our customers along with their feedback.

Park Home Insurance Claim due to a Leak in the Roof

A policy holder returned from a three-week holiday to discover a leak in their roof.  Water had leaked through into their lounge area, causing damage not only to the ceiling, walls and floors, but also their carpets and curtains.  Whilst the leak in the roof was not covered, the policy holder had a contractor out to repair the roof straight away.  Because the policy holder had taken out the Accidental Damage cover on their property, the internal damage was covered by their park home insurance.  The contents of the home were removed to safe storage, the policy holder stayed in alternative accommodation while a contractor visited the home and repaired all the damage.  Everything was returned with no issues and we received the following feedback.

“We wish to say a big thank you to everyone involved with the situation.  The work done and the service that everyone gave was brilliant.  Thank you to all.”

Park Home Insurance Claim due to Escape of Water

The policyholder experienced escape of water in the shower room of their park home, causing damage to the floor and walls. Water also leaked out into the hallway causing a lot of additional damage.  All the repair and refurbishment work was completed for the policyholder and he scored the service 10 out of 10. He also confirmed he would recommend Park Home Assist to friends and family.  He stated:

“There is nothing you could have done to make the service any better as it was very efficient right from the moment I made the phone call about the problem.  The loss adjuster came out, the payment was made, the job was done, you were absolutely brilliant.  There is nothing you could do to improve the service as it was all very good.”

Park Home Insurance Claim due to a Burst Pipe

A pipe burst at 5.30 in the morning, causing water to gush everywhere.  The loss adjuster visited the next day and discovered extensive damage to the flooring throughout the home.  We appointed contractors immediately and instructed them to start repairs.  We arranged alternative accommodation at a local hotel, so the policyholder could be comfortable during the eight days it took to repair the home.  The policy holders stated:

“They acted very quickly and made sure everything that had to be done, was done, and I thank everyone sincerely.”

Customer service is at the heart of what we do.  It’s important to our customers, and to us, especially when you need to make a claim. Our award-winning claims service demonstrates our commitment to delivering excellent service when you need us most.

For further information see details on how to make a park home insurance claim.

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