Park Home Assist Insurance Celebrate Triumph at the 2024 British Insurance Awards

Park Home Assist Insurance Services (part of Assist Insurance Services ltd) have won an award at the prestigious 2024 British Insurance Awards.  On the 3rd July 2024 we were announced as winners of the 2024 Customer Experience Award one of the most prestigious awards in the insurance industry, at the Royal Albert Hall.

A few months ago we were advised that we had been shortlisted for 3 British Insurance Awards which is such a huge achievement on its own and we were absolutely delighted to have been recognised by the insurance industry once again, following a very similar success at the same event in 2022.  The Park Home Assist team headed off to London for the awards ceremony, and to our delight we were announced as winners of the 2024 Customer Experience Award. We were up against some much larger organisations, so to actually win this award is an outstanding achievement, one which we are exceptionally proud of.

The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims. Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. We had to demonstrate how we provided the very best experience to our customers throughout the lifecycle of a policy, as well as how we have introduced online processes to make sure that the customer experience was smooth reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. ​​ This relates to the availability of our services out of hours, where customers can now renew their policies online and also obtain an insurance quote using our quote and buy online facility.

Reflecting on this achievement, Claire Leech Director at Assist commented, “This award is recognition of the hard work and dedication of our entire team. It underscores our commitment to putting customers at the heart of everything we do. We are immensely proud of this achievement and motivated to continue delivering exceptional service. We will continue to create value for our customers, be a trusted partner in their times of need and remain committed to pushing the boundaries of service excellence.”

About Park Home Assist Insurance

Park Home Assist Insurance is one of the UK’s leading providers of residential park home insurance, with more than 19 years’ experience and 30,000 policyholders. We deliver competitive premiums and comprehensive cover to park home owners, as well as providing the industry’s leading manufacturers the Platinum Seal Structural Warranty Scheme.

We believe in traditional service values, where the customer lies at the heart of everything we do. We want your experience to be a memorable one and are committed to providing outstanding service to every customer, whether you’re contacting us for the first time, renewing your insurance or making a claim and this has been recognised multiple times by the insurance industry.

We have been awarded the 2024 Platinum Trusted Customer Service Award by Feefo, 2022 Customer Care Award, 2022 Personal Lines Broker of the Year Award, 2020 Personal Lines Broker of the Year Award and the 2017 Insurance Times Claims Excellence Award for our handling of claims.  Each of these awards is a true reflection of our commitment to outstanding customer service.

If you’re looking for a traditional, independent and family-run park home and leisure lodge insurance specialist, want to be treated like an individual and receive the highest quality personalised service, without the need to work through a call centre, then speak to us about your insurance needs on 01604 946 785.

This is a marketing article from multi-award-winning Park Home Assist.

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Published – 04/07/24