Park Home Assist Insurance win UK Broker Award!

Insurance Age today announced the winners of this year’s Personal Lines Broker of the Year Award 2020 and we are delighted to confirm that Assist Insurance Services Ltd (owners of Park Home Assist Insurance), the UK’s leading provider of leisure insurance, have won this prestigious award.

About Park Home Assist Insurance Services

Park Home Assist Insurance Services is one of the UK’s leading providers of residential park home insurance and insure more than 25,000 park home owners across the UK. We are 100% dedicated to understanding our customers so that we can tailor their insurance to suit their requirements.  All of our policies are specifically designed with park home owners in mind and with more than 15 years’ experience insuring park homes, we truly understand park home living.

Personal Lines Broker of the Year Award

The Personal Lines Broker of the Year Award is one of the largest awards within the insurance sector. The purpose of the award is to recognise and celebrate excellence and innovation within the UK insurance industry.  The main focus of this category is to identify stand-out UK brokerages, setting the standard for others to follow in the personal lines market. There were an independent panel of experts who were judging and they were paying particular attention to the outstanding achievement of UK Brokers and honouring them.  Growth in a competitive market was also something the judges were looking for and they needed business to demonstrate that they were able to adapt in challenging conditions.  The Personal Lines Broker Awards was open to any insurance broker that provides insurance to individuals and this year they received the highest number of submissions in history.

The award ceremony that took place on the 11th September 2020 and was a virtual one, unlike previous years due to Covid-19, to celebrate the successes of the insurance sector and to announce the winners.

We were announced earlier today as winners and everyone is absolutely delighted to be recognised by the insurance industry, by being awarded the Personal Lines Broker of the Year Award 2020.

Claire Leech, Director at Assist Insurance Services Ltd commented, “When we were nominated for the Personal Lines Broker of the Year Award and then confirmed as finalists earlier this year, we were absolutely delighted, especially since there were so many submissions. To actually win this award really is an achievement we are extremely proud of.  Putting our customers first has been paramount within our business and even more so since Covid-19.  Even when something might not appear to be commercially in the best interests for the business, if it is right for the customer, then it is the right thing to do. It is that which makes it commercially viable. Customers support businesses which put them at the forefront of a business. We are so passionate about the way we treat and look after our clients and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.

What some of our customers and clients have said about us…

“Assist are the most customer centric Coverholders that we work for.   Their dedication for the ultimate Customer journey is second to none.  Assist operate with a true ‘hands on’ approach to how each of their customers’ claims are dealt with, even when the claim is not covered by the policy. They have employed dedicated customer-focussed claims staff, enabling them to work in absolute synergy with our technical claims handlers to ensure the right outcome for their customers every time.  Assist demand high standards of customer service and their continued focus in this area is evidenced in the high Net Promoter Scores that their scheme delivers month on month.
Gary Hemsley Director – Strategic Accounts and Business Development, Davies Group Limited

“Canopius have had the pleasure of working with Assist Insurance for over 14 years, during which time they have become a Lloyd’s coverholder with our full support. Assist’s unique approach to the customer experience, particularly at the point of claim, has been challenging for all its partners on specialist lines of business, but in partnership Assist has demonstrated what can successfully be achieved for all parties, evidenced through their profitable growth and client retention underpinned by their unique approach to the customer experience, which is both attentive and professional. We look forward to continued collaborative product and claim innovation, as well as sharing in their continued success for many years to come.”
Paul McBrearty Underwriter, Canopius

“Tingdene Parks have worked with Park Home Assist Insurance services (PHAIS) for more than 10 years. Their attention to customer care sets them apart from other Insurance providers in the field. 

“Dealing with sometimes elderly and vulnerable people the way in which (PHAIS) interacts with our residents from the initial enquiry about premiums to the excellent professionalism and sympathetic handling of claims means we have no hesitation in promoting the services of Park Home Assist.
Ian Collier, Managing Director Tingdene Parks Ltd.

Great company, great price. Easy to deal with, always polite and friendly. Explained in detail and a really great quote which I couldn’t refuse. First class service! Especially after all that has happened since March.
Independent Feefo Review

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