What Our Park Home Insurance Customers Say About Us
What our park home insurance customers say about us gives a genuine insight into the experience of people who rely on Park Home Assist to protect their homes. At Park Home Assist, we’ve been providing specialist cover for nearly two decades — but what matters most is what our customers have to say. So, in this article, we’re sharing some of those views just from the last year, in our customers’ own words.
From friendly service to great value and a fast, fair claims process, here are some of the reasons so many people choose to insure their park home with us — and keep coming back.
- Clear, Friendly Service from the Start
Whether you’re insuring your park home for the first time or renewing a long-standing policy, we know it’s important that everything is made clear and easy.
As Mrs D from Oxford simply put it:
“Lovely to speak to. Easy to do online.”
Many customers say they appreciate being able to speak to someone directly — without long wait times or confusing jargon. Mr & Mrs C from Bicester added:
“Very helpful and thorough. They explained everything in plain terms.”
We aim to make every interaction personal and straightforward, so you feel supported and informed from the start.
- Competitive Prices That Don’t Compromise on Cover
Of course, value for money matters — especially today. At Park Home Assist, our aim is to provide comprehensive protection at a fair and competitive price.
Mr J from Hertfordshire said:
“Very good service and a fair price which made my decision easy. First time I have had park home insurance, and I was impressed by the help I got.”
Others, like Mr & Mrs V from Bodmin, have found switching to us a welcome surprise:
“Blew our other company out the window — sooo much cheaper with all the cover that was now being denied by our other insurer, even though we have spent lots upgrading etc. on an older model park home… Can’t recommend them enough.”
This balance of cost and quality cover is something we’re proud of — especially as park home owners often have specific requirements that generic home insurance doesn’t meet.
- Understanding the Park Home Lifestyle
One of the reasons people choose Park Home Assist is that we specialise in park homes — it’s not just part of what we do, it’s our focus. We know about construction types, site arrangements, and seasonal considerations, and we reflect that in our policies.
Mr C from Waltham Cross shared:
“Everybody who I have dealt with have been friendly, knowledgeable and helpful… Reasonable pricing and I think trustworthy. So what is there not to like about Park Home Assist?”
That mix of expertise and personal care is a big part of what sets us apart. We’re not trying to be all things to all people — we focus on the needs of park home and leisure property owners.
- Efficient and Fair Claims Handling
While no one wants to make a claim, claims handling is, for many people, the test of a good insurance company. After all, that is when it really matters. Customers who have needed to make a claim say they’ve been impressed by the process.
As Mr and Mrs H from Crawley noted:
“I had a claim many years ago which was promptly surveyed and settled. I have every confidence in this company.”
And from another customer:
“I have used this company previously to insure my park home… I have not made any claims so cannot comment on their claims handling procedures. Would use again.”
– Mrs S, Bromsgrove
Even if you don’t end up needing to claim, knowing you’ve got a provider with a proven track record can offer real peace of mind.
- Trusted, Personal Service That Stands Out
We often hear how much our customers appreciate the personal touch. Our UK-based team takes pride in offering real support from knowledgeable staff — not just during sales, but throughout the life of your policy.
Mrs M from Lancing wrote:
“The service from Park Home Assist is always very good.
The staff are always very helpful and cheerful and pleasant.
Highly recommend Assist.”
Many of our customers come to us through personal recommendations, and we’re proud of the relationships we have built over time.
And Mr B from Wiltshire agrees:
“Park Home Assist are an excellent insurance company to deal with — very knowledgeable and friendly manner over the phone. Nothing is too much trouble. Would and have recommended them to other people. Thanks for a great service!!”
Join Thousands of Happy Park Home Owners
At Park Home Assist, we believe that providing the right insurance cover is just the start. It’s how we treat our customers — with fairness, respect, and genuine care — that makes the difference.
From first-time buyers to long-standing policyholders, we’re trusted by thousands across the UK. If you’re looking for specialist park home insurance backed by award-winning service and real experience, why not give us a call?
You can reach us on 01604 946 796 or visit www.parkhomeassist.co.uk for a free quote or more information.
We’re here to help you protect what matters — and we’d love to show you what all the good reviews are about.
Please note that all insurance cover is subject to acceptance of terms and conditions.
This is a marketing article from Park Home Assist, multi award-winning providers of park home insurance, mobile home insurance, insurance for static caravans, insurance for holiday homes and holiday lodges, as well as boat insurance and touring caravan insurance. If you have any questions about your insurance, then please call our office on 01604 946 796 and one of our insurance advisers will be happy to help.
Published – 22/08/25
