Insurance Times have announced the winners of this year’s Claims Excellence Awards and Park Home Assist, the specialist Park Home insurer have scooped the top award for their 2016 customer care initiative.
‘We are so proud of our claims team,’ says Claire Leech, Director at the family run firm. ‘When we were nominated that felt like such a great pat on the back. To actually win the award just goes to show that our approach of sticking to traditional service values is the right thing to do.’
‘Offering competitive premiums is important, but if this isn’t backed up with a solid Claims team, then customers risk being disappointed when they need great service most,’ adds her husband, Steve Leech.
‘We’ve built our business on traditional values over the last 12 years, we don’t have a large call centre, we prefer that our customers get straight through to someone who can look after their needs straightaway.’
This approach is working well for Park Home Assist who now insure 1 in 5 Park Homes in the UK and the business is growing.
For more information, please contact Steve Leech at Park Home Assist on 01604 946 796.
Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.
Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.