The Insurance Times Claims Excellence awards 2017 shortlist has been drawn up, and Park Home Assist have made the grade thanks to their recent customer care initiative.

‘Our customers are at the heart of everything we do,’ states Claire Leech, Director at the family run insurer. ‘We believe in providing good old-fashioned service for all our customers, we always go the extra mile.’

Park Home Assist has been providing specialist cover for anyone who enjoys the park home lifestyle for over 12 years, and are now proud to cover 1 in 5 park homes in the UK. In addition to Park Homes, we also insure Caravans, Holiday Homes, and Boats, and now have over 24,000 policyholders across the UK. ‘When we started out 12 years ago, our aim was to grow our business in such a way that we could be sure of delivering great service and competitive cover. We still hold true to these values. Our staff really care about our individual policyholders and will take time to really understand the issues involved with each claim. We also have great relationships with the manufacturers which means we know who to call to get the claims settled and our customers’ homes repaired to the highest standards.’

‘The company is still growing, we are currently on the lookout for staff to join our sales team. We like our staff to spend time listening to our customers, we find that this helps build a loyal customer base who are happy to stay with us for many years.’ ‘We know our customers appreciate what we do for them, we get a lot of our business through referrals from friends and neighbours. This tells us we are doing a great job.’

‘But to be given this recognition by the Insurance Times, the leading publication in the general insurance market is amazing. We are up against some major household names which is a huge thumbs up for our hard working claims team.’

The awards ceremony takes place on 18th May at the London Hilton Bankside.

If you are interested in working for Park Home Assist send your c.v. with a covering email to For more information, please contact Steve Leech at Park Home Assist on 01604 946 784.

Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.

Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.