When making a claim on your park home insurance, you want to know that your situation will be handled sensitively.
Park Home Assist Receive Fantastic Feedback Form Park Home Owners
Park Home Assist Insurance Receives Feefo Gold Trusted Service Award
Park Home Assist is proud to report that we have been awarded a Feefo Gold Trusted Service Award 2019 in recognition for the excellent customer service we provide to our insurance policyholders.
Park Home Assist Insurance have been providing specialist park home insurance cover for park and leisure home owners since 2005. We’re one of the largest providers of park home insurance in the UK and believe the reason for this is that we are a family-run business that believes in traditional values where customer service lies at the heart of everything we do. Every member of our team is dedicated to excellent customer service and providing each customer with the very best customer experience, from the moment you first ask for a quote, through to renewal.
The Feefo Gold Service award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Those that meet the high standard, (based on the number of reviews they have collected, and their average rating), receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. Park Home Assist met the criteria of collecting over the required number of reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.
Steve Leech, Director at Park Home Assist commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”
Congratulating Park Home Assist on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”
To be recognised once again by Feefo for the service we provide to our customers is outstanding and this award is a true reflection of our commitment to customer service.
We are absolutely delighted with the Feefo awards and we would love to help you save money on your park home insurance renewal, while providing you with excellent customer service. Speak to one of our specialists today by calling 0800 988 0900.
At Park Home Assist we’re not just here to sell you an insurance policy, we understand that the purpose of your park home insurance is to help you out when something goes wrong. We are a family run business and the way in which we manage and settle your claim is one of the most important elements of what we do. We pride ourselves on our award-winning claims service because the way we deal with your claim is an opportunity to show you how good we really are and how important each customer is to us. Also, a true test of a policy’s quality is when you need it most – when you need to make a claim.
Resolving your Claim as Quickly as Possible
Although you probably hope that you will never need to make a claim, your park home insurance is there in case you do. Experiencing a loss and having to deal with a claim can be quite distressing, so we do everything we can to resolve any claims or disputes in a timely and professional way. We try to minimise the inconvenience to you, so when things do go wrong, however big or small, our priority is to resolve your claim as quickly as possible.
At Park Home Assist, we have two dedicated Claims Co-ordinators, Tina Brown and Valerie Kearney, who ensure that your claim is managed throughout and progresses as efficiently as possible. This includes helping you to compile the information and evidence needed for the claim, liaising with loss adjusters and contractors, and keeping you informed. Tina and Valerie will always go the extra mile to ensure that our customers are satisfied with our service. This is evident in the feedback we receive from customers who have had to make a claim. Below are just a few short examples of recent claims made by our customers along with their feedback.
Park Home Insurance Claim due to a Leak in the Roof
A policy holder returned from a three-week holiday to discover a leak in their roof. Water had leaked through into their lounge area, causing damage not only to the ceiling, walls and floors, but also their carpets and curtains. Whilst the leak in the roof was not covered, the policy holder had a contractor out to repair the roof straight away. Because the policy holder had taken out the Accidental Damage cover on their property, the internal damage was covered by their park home insurance. The contents of the home were removed to safe storage, the policy holder stayed in alternative accommodation while a contractor visited the home and repaired all the damage. Everything was returned with no issues and we received the following feedback.
“We wish to say a big thank you to everyone involved with the situation. The work done and the service that everyone gave was brilliant. Thank you to all.”
Park Home Insurance Claim due to Escape of Water
The policyholder experienced escape of water in the shower room of their park home, causing damage to the floor and walls. Water also leaked out into the hallway causing a lot of additional damage. All the repair and refurbishment work was completed for the policyholder and he scored the service 10 out of 10. He also confirmed he would recommend Park Home Assist to friends and family. He stated:
“There is nothing you could have done to make the service any better as it was very efficient right from the moment I made the phone call about the problem. The loss adjuster came out, the payment was made, the job was done, you were absolutely brilliant. There is nothing you could do to improve the service as it was all very good.”
Park Home Insurance Claim due to a Burst Pipe
A pipe burst at 5.30 in the morning, causing water to gush everywhere. The loss adjuster visited the next day and discovered extensive damage to the flooring throughout the home. We appointed contractors immediately and instructed them to start repairs. We arranged alternative accommodation at a local hotel, so the policyholder could be comfortable during the eight days it took to repair the home. The policy holders stated:
“They acted very quickly and made sure everything that had to be done, was done, and I thank everyone sincerely.”
Customer service is at the heart of what we do. It’s important to our customers, and to us, especially when you need to make a claim. Our award-winning claims service demonstrates our commitment to delivering excellent service when you need us most.
For further information see details on how to make a park home insurance claim.
We’re proud to report that Park Home Assist has been awarded a Feefo Gold Trusted Service Award 2018 to recognise the excellent customer service that we provide to our park home insurance policyholders.
Park Home Assist is one of the UK’s leading insurers of park homes, leisure homes and holiday lodges. As specialists in the leisure industry, and with over 28,000 policyholders, our extensive experience in dealing with park homes means that we understand your needs. With a dedicated in-house team, instead of a call centre, you know you’ll be speaking to a knowledgeable adviser.
The Feefo award is an independent seal of excellence, which is only awarded to businesses that use Feefo, to collect genuine ratings and reviews. The standard is measured by the number of reviews we have collected and their average rating. Between 1 January and 31 December 2017, Park Home Assist met the criteria of collecting at least 50 reviews with a Feefo rating of between 4.5 and 5.0. As all reviews are verified as genuine, the accreditation is a true reflection of our commitment to outstanding customer service.
Steve Leech, Director at Park Home Assist said: “Over the last 13 years, we have built our business on a firm commitment to providing the best possible customer service and excellent value for money. Many of our park home and holiday lodge insurance policyholders recommend us to their friends and neighbours, and we are very grateful that they take the time to review our services using Feefo.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service Award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”
Everyone in the office is delighted with the Feefo award and we’d love to help you save money on your park home insurance renewal while providing you with excellent customer service. So give us a call on 01604 946 796.
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