At Park Home Assist, we understand that the true test of any insurance policies quality is when you need to make a claim. Our policies are designed to give you the best cover at a competitive price but they are also there to ensure if something goes wrong, your completely covered. We pride ourselves on the service you receive when speaking to any of our team, whether you are a new customer or you have been with us for many years and our award-winning claims service is a true reflection of our outstanding commitment to you and how important each customer is to us.

Having to deal with a claim can be quite distressing, so when you contact us, we do everything we can to resolve any claims or disputes in a professional and timely manner. Our two dedicated claims coordinators, Valerie Kearney and Tina Brown always go the extra mile to make sure you are completely satisfied with the service you receive. We get regular feedback regarding our claims service and each review is a true reflection of what you can expect when you contact us.

Claim regarding a cracked toilet cistern

A customer contacted us regarding a cracked toilet cistern which had leaked all over the bathroom floor, damaging her flooring and ruining the carpets in her bathroom and hallway.  As soon as the leak was discovered, the customer quickly turned off her main water supply at the stop cock, emptied her toilet system and mopped up the excess water in both the bathroom and hallway. The quick actions of the customer probably saved even more damage to her flooring and more importantly stopped the damage from spreading. When the loss adjuster visited the property, he first assumed that all the flooring would need to be replaced, however due to the customers quick actions, this substantially reduced the amount of damage to the flooring in the bathroom with only a small portion needing replacing. The toilet cistern was also replaced with new carpets in the bathroom and the hallway.

When things like this happen, we make weekly calls to the customer to ensure everything is progressing as it should and on this occasion the customer was delighted with this action.

As soon as we got the final invoice for the work that had been completed everything was paid promptly and the customer was absolutely delighted which is highlighted on the comments below:

“My heartfelt thanks to you for your very efficient and helpful manner in dealing with my recent insurance claim, minimising the stress of the situation. I would like to thank all of the team for their weekly supportive phone calls, the ladies are all so charmingly personable.  Together you are a winning team.  Wishing you all of the continued success in the future.”

Accidental Damage of a TV

A policyholder’s wife, who has dementia, accidentally knocked over a TV whilst moving around in the home.  This took place on a Saturday, and needing a TV straight away, the policyholder went straight out and purchased a new TV.  On the Monday morning the policyholder called to advise us of the claim. We requested receipts and photos from the policyholder of the TV, it was clear from the photos that the TV was beyond economical repair as the screen was cracked and damaged. As the policyholder had not only the receipt for the new TV but also his original receipt for the damaged TV, once these where received the claim was settled immediately, with the money in the policyholders account on the Thursday of the same week the claim was reported, only 4 days from start to finish.

The policyholder was delighted with not only the service but the speed of the claim and commented,

“Superb, Superb, outstanding, thanks you very much. Your customer services is outstanding.”

Claim raised after completed works.

A claim was raised after works had already been completed. The policyholder was relocating the bathroom within the home.  During the renovations the contractor noticed that there was a water leak in the bathroom.  It was coming from the shower seal which looked like it had been leaking for some time.  As the contractors had already started work on the relocation of the bathroom, whilst this was all being done the repairs were completed at the same time.  The policyholder was able to provide photos of the damage and a report from the contractor who carried out the work along with an invoice for the completed work, including a breakdown of the additional costs involved in repairing the damage caused by the leak  The claim came in on the 11th June 2019, with the policyholder providing all the relevant documents 17 days later. The additional costs where quickly approved and the payment was sent the same day to the policyholder who made the following comment:

“Quite honestly the way I’ve been treated over this unfortunate claim couldn’t have been dealt with any better with the lady associate that has dealt with it so I think you’re doing an excellent job I really do thank you. “

Our award-winning claims service demonstrates our commitment to delivering an outstanding service to each and every customer, all of the time.

For a park home insurance quote, call our Northampton office and speak to one of our insurance advisers on freephone 0800 988 0900.

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Retirement Living

Retirement Living

Retirement may present you with the opportunity to change your lifestyle. You can escape the routine and constraints imposed by your working life for something less hectic, more relaxing or more peaceful.  You can decide to take up a hobby or pursue an interest that you’ve never had the time to do before.

Many more people are now choosing to move to a different home when they retire – escaping to the country or a seaside location.  Downsizing also reduces the responsibilities and costs of owning and maintaining a larger home, freeing up income and time for you to enjoy.  A residential park could be the ideal place for you when you retire and a park home could provide you with a little bit of everything.

What are the benefits of living on a residential park?

Park home living offers a unique lifestyle choice, with a laid-back, quiet and relaxing atmosphere.  It is growing in popularity and boasts great community living.  Park homes are affordable to own, with furnishings and appliances already included. Maintaining your park home can be a lot easier than regular bricks and mortar, making it the perfect low-cost solution for retired people.

There are social benefits too!  You will be living amongst people of a similar age, who may have similar interests and the time to enjoy them. This is just one of many reasons to choose park home living.

Independent living and a relaxing life.

Living in a park home provides completely independent living and is nothing like living in a retirement home, as some may think. Many residential parks have a minimum age of 50 or even 45. You are living in a community and surrounded by people who are like-minded, not noisy or disturbing neighbours.  You will be away from a town centre, so you are not situated in the middle of the normal hustle and bustle of town living, but close enough to just pop into town to go shopping or access the amenities if you want to. In addition, being closer to the countryside allows you to enjoy it much more easily.

Location of your park home?

One of the most important things to consider when choosing a park home is the location. Park homes can be in some really stunning locations, tucked away in the country or by the coast.  You may want a home that has easy transport links to friends and family or one from which you can easily explore nearby places. Take the time to look carefully into different locations that may be suitable for your needs.

What is security like in a residential park home?

Some parks have security, CCTV and could even be gated to give you that added security.

Where can I view park homes for sale?

You can view park homes for sale on Park Home Search where you can also find a list of open days and weekends.   On Park Home Search there are contact details for park operators and manufacturers, which you can contact directly, if you choose.  Every park is different, so make an appointment and visit the park yourself.  This gives you an opportunity to meet the residents and get some feedback, along with getting a good feel for the park and its atmosphere.

Something to think about.

Sit down and think about exactly what you are looking for. Downsizing can be a practical choice when choosing a new home for your retirement and can mark the beginning of a new phase in your life.  A single storey park home could be the perfect home for your retirement, especially as your physical needs will change as you get older. Your dream retirement home will enable you to enjoy life and could also take care of your future needs, as well as any current preferences. It can significantly reduce your living costs and release funds, so you can really enjoy your retirement.

For more tips on park home living and to keep up to date with park home related news, please follow us on Facebook, Twitter & LinkedIn.

 

 

Park Home Assist Insurance Receives Feefo Gold Trusted Service Award

Park Home Assist is proud to report that we have been awarded a Feefo Gold Trusted Service Award 2019 in recognition for the excellent customer service we provide to our insurance policyholders. 

Park Home Assist Insurance have been providing specialist park home insurance cover for park and leisure home owners since 2005. We’re one of the largest providers of park home insurance in the UK and believe the reason for this is that we are a family-run business that believes in traditional values where customer service lies at the heart of everything we do. Every member of our team is dedicated to excellent customer service and providing each customer with the very best customer experience, from the moment you first ask for a quote, through to renewal.

The Feefo Gold Service award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Those that meet the high standard, (based on the number of reviews they have collected, and their average rating), receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. Park Home Assist met the criteria of collecting over the required number of reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.

Steve Leech, Director at Park Home Assist commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”

Congratulating Park Home Assist on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

To be recognised once again by Feefo for the service we provide to our customers is outstanding and this award is a true reflection of our commitment to customer service.

We are absolutely delighted with the Feefo awards and we would love to help you save money on your park home insurance renewal, while providing you with excellent customer service. Speak to one of our specialists today by calling 0800 988 0900.

Take a look around our website for more information on park home insurance and holiday lodge insurance. To keep up to date on similar topics like this follow us on Facebook, Twitter & LinkedIn.

 

At Park Home Assist we’re not just here to sell you an insurance policy, we understand that the purpose of your park home insurance is to help you out when something goes wrong.  We are a family run business and the way in which we manage and settle your claim is one of the most important elements of what we do. We pride ourselves on our award-winning claims service because the way we deal with your claim is an opportunity to show you how good we really are and how important each customer is to us.  Also, a true test of a policy’s quality is when you need it most – when you need to make a claim.

Resolving your Claim as Quickly as Possible

Although you probably hope that you will never need to make a claim, your park home insurance is there in case you do. Experiencing a loss and having to deal with a claim can be quite distressing, so we do everything we can to resolve any claims or disputes in a timely and professional way. We try to minimise the inconvenience to you, so when things do go wrong, however big or small, our priority is to resolve your claim as quickly as possible.

At Park Home Assist, we have two dedicated Claims Co-ordinators, Tina Brown and Valerie Kearney, who ensure that your claim is managed throughout and progresses as efficiently as possible. This includes helping you to compile the information and evidence needed for the claim, liaising with loss adjusters and contractors, and keeping you informed.  Tina and Valerie will always go the extra mile to ensure that our customers are satisfied with our service.  This is evident in the feedback we receive from customers who have had to make a claim.  Below are just a few short examples of recent claims made by our customers along with their feedback.

Park Home Insurance Claim due to a Leak in the Roof

A policy holder returned from a three-week holiday to discover a leak in their roof.  Water had leaked through into their lounge area, causing damage not only to the ceiling, walls and floors, but also their carpets and curtains.  Whilst the leak in the roof was not covered, the policy holder had a contractor out to repair the roof straight away.  Because the policy holder had taken out the Accidental Damage cover on their property, the internal damage was covered by their park home insurance.  The contents of the home were removed to safe storage, the policy holder stayed in alternative accommodation while a contractor visited the home and repaired all the damage.  Everything was returned with no issues and we received the following feedback.

“We wish to say a big thank you to everyone involved with the situation.  The work done and the service that everyone gave was brilliant.  Thank you to all.”

Park Home Insurance Claim due to Escape of Water

The policyholder experienced escape of water in the shower room of their park home, causing damage to the floor and walls. Water also leaked out into the hallway causing a lot of additional damage.  All the repair and refurbishment work was completed for the policyholder and he scored the service 10 out of 10. He also confirmed he would recommend Park Home Assist to friends and family.  He stated:

“There is nothing you could have done to make the service any better as it was very efficient right from the moment I made the phone call about the problem.  The loss adjuster came out, the payment was made, the job was done, you were absolutely brilliant.  There is nothing you could do to improve the service as it was all very good.”

Park Home Insurance Claim due to a Burst Pipe

A pipe burst at 5.30 in the morning, causing water to gush everywhere.  The loss adjuster visited the next day and discovered extensive damage to the flooring throughout the home.  We appointed contractors immediately and instructed them to start repairs.  We arranged alternative accommodation at a local hotel, so the policyholder could be comfortable during the eight days it took to repair the home.  The policy holders stated:

“They acted very quickly and made sure everything that had to be done, was done, and I thank everyone sincerely.”

Customer service is at the heart of what we do.  It’s important to our customers, and to us, especially when you need to make a claim. Our award-winning claims service demonstrates our commitment to delivering excellent service when you need us most.

For further information see details on how to make a park home insurance claim.

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We’re proud to report that Park Home Assist has been awarded a Feefo Gold Trusted Service Award 2018 to recognise the excellent customer service that we provide to our park home insurance policyholders.

Park Home Assist is one of the UK’s leading insurers of park homes, leisure homes and holiday lodges. As specialists in the leisure industry, and with over 28,000 policyholders, our extensive experience in dealing with park homes means that we understand your needs.  With a dedicated in-house team, instead of a call centre, you know you’ll be speaking to a knowledgeable adviser.

The Feefo award is an independent seal of excellence, which is only awarded to businesses that use Feefo, to collect genuine ratings and reviews. The standard is measured by the number of reviews we have collected and their average rating. Between 1 January and 31 December 2017, Park Home Assist met the criteria of collecting at least 50 reviews with a Feefo rating of between 4.5 and 5.0. As all reviews are verified as genuine, the accreditation is a true reflection of our commitment to outstanding customer service.

Steve Leech, Director at Park Home Assist said: “Over the last 13 years, we have built our business on a firm commitment to providing the best possible customer service and excellent value for money. Many of our park home and holiday lodge insurance policyholders recommend us to their friends and neighbours, and we are very grateful that they take the time to review our services using Feefo.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service Award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”

Everyone in the office is delighted with the Feefo award and we’d love to help you save money on your park home insurance renewal while providing you with excellent customer service.  So give us a call on 01604 946 796.

Explore our website for more information on park home insurance and holiday lodge insurance .