Park Home Assist Announced Winners of 2021 Feefo Platinum Trusted Service Award 

Today (19th January 2021), Park Home Assist were announced as winners of the Feefo Platinum Trusted Service Award which is an independent seal of excellence, rated by real customers. The award recognises businesses who consistently deliver exceptional customer experiences.

About Park Home Assist

Park Home Assist Insurance Services is one of the UK’s leading providers of residential park home insurance and insure more than 25,000 park home owners across the UK. We have been named ‘Personal Lines Broker of The Year 2020’, by the Insurance Industry (the most prestigious award in the insurance industry), we are also renown for providing some of the most competitive premiums and comprehensive cover to park home owners. We have an award-winning claims service and we are 100% dedicated to understanding our customers so that we can tailor their insurance to suit their individual  requirements.  All of our policies are specifically designed with park home owners in mind and we have more than 15 years’ experience insuring park homes.

The Feefo Platinum Trusted Service Award

The Platinum Trusted Service Award was created by Feefo and is only awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of Park Home Assist’s commitment to delivering outstanding customer service.

The Platinum Trusted Service award is only given to businesses that have achieved the Feefo Gold standard for three consecutive years or more and have collected at least 50 Feefo reviews in a year, achieving a service rating of at least 4.5.

Claire Leech, Director at Park Home Assist Insurance Services commented: “We’re very excited to receive the 2021 Platinum Trusted Service Award from Feefo, because it is based on the feedback of real customers, who are the most important judges of all. Everyone at Park Home Assist is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers.  This award recognises how hard we work to give all of our customers the best possible experience. Putting our customers first has always been paramount within our business and even more so since Covid-19.  Customers support businesses which put them at the forefront of a business and we are exceptionally passionate about the way we treat and look after our clients. Winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.”

Congratulating Park Home Assist on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Platinum Trusted Service Award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.  This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

If you would like a quote for your park home insurance, call our Northampton office and speak to one of our park home insurance specialists on 01604 946 796.

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