
Insure your lodge with an award-winning insurance specialist
Park Home Assist is one of the UK’s leading providers of residential park and leisure lodge insurance with 20 years’ experience and over 30,000 policyholders.

Holiday Lodge Insurance Frequently Asked Questions
Questions about insurance policies from Park Home Assist
Do you offer discounts if I don’t make any claims on my holiday lodge insurance?
Yes, we can give you up to 20% no claims discounts. We also offer an age discount of 10% for anyone aged over 50 buying our holiday lodge insurance.
Do Park Home Assist insure holiday lodges on the park where my holiday lodge is located?
At Park Home Assist, we currently insure 1 in 5 park homes or holiday lodges in the UK, so the chances are, yes, we do. In fact, for some holiday parks we offer a 20% discount on holiday lodge insurance as we know them so well.
I prefer to buy my holiday lodge insurance online, why can’t I get an insurance quote from you online?
We find that all of our customers need slightly different things from their holiday lodge insurance policy, and whilst we try to cover every question online, we find it’s better to talk you through the holiday lodge insurance policy and answer your questions directly. You can ask us to call you, or, if you prefer, you can call us directly. When you call 01604 946 796, you’ll get straight through to one of our advisers who’ll take you through a holiday lodge insurance quote to insure your holiday lodge.
I need immediate cover for my holiday lodge; can you arrange this for me?
Yes, if you call us for a quote on 01604 946 796 (Monday to Friday from 9am to 5.30pm or on a Saturday 9am to 1pm) we can sort out your holiday lodge insurance cover for you there and then.
I am already a Park Home Assist policyholder and I need to make a claim, how do I get in touch?
You can find all of our claims numbers on our Contact us page. The number for holiday lodge insurance claims is 0344 856 3810. We’re here 9am to 5.30pm on weekdays and 9am to 1pm on Saturdays. Outside these times you can leave a message with your name and a contact number and we’ll call you back.
I am a Park Home Assist policyholder and I want to recommend you to my neighbours. Can I earn extra discounts on my holiday lodge insurance if I do this?
Yes, you can, we’ll give you £15 off your holiday lodge insurance renewal premium for every friend you recommend. You can find out more here. Just let us have your friend’s email address alongside your own details, and once your friend has taken out an insurance policy with Assist Insurance Services, we’ll put a credit of £15 against your holiday lodge insurance renewal with us next year. Full terms and conditions can be found here.
Your questions about taking out an insurance policy with Park Home Assist
Do I have to pay for my holiday lodge insurance policy all in one go?
No, we offer flexible payment terms on our holiday lodge insurance policies: you can opt to pay with 12 monthly payments. Ask about our payment terms when you call us for a quote on 01604 946 796.
I want to pay for my holiday lodge insurance by card, do you charge extra to use a credit or debit card?
No, we don’t charge you extra to use your cards to pay for your holiday lodge insurance policy. We accept all major credit and debit cards and we don’t charge you extra to use either.
My friend already has a policy with you and they say I can have a discount on my holiday lodge insurance, what do I need to do?
It’s very easy to sort out, just ask your friend to complete the form here. You’ll then receive an email from us. Click on the link in that email and enjoy £15 off your quoted premium.
Who are Park Home Assist?
Park Home Assist is part of Assist Insurance Services Ltd. We launched in 2005 and we specialise in providing insurance to the leisure industry. We not only cover holiday lodges and park homes, we also cover both touring and static caravans, motorhomes, marine, cars (owned by holiday lodge and park home owners), and holiday homes. We are still owned and run by husband and wife team, Claire and Steve Leech.
Is there an advantage to having my holiday lodge insurance policy underwritten by Lloyd’s of London?
All insurers are regulated by the Financial Conduct Authority, however, when your policy is underwritten by a Lloyd’s underwriter you have the added peace of mind that even if they do go out of business then the Lloyd’s market take on the risk and will settle any claims for that insurer. You don’t get this extra level of security from non-Lloyd’s insurers. We use one of Lloyd’s largest underwriters for our holiday lodge insurance policies, Sompo Canopius.
Questions you may have about covering your Holiday Lodge
Do I really need specialist holiday lodge insurance?
Yes, leisure park homes and holiday lodges are considered to be a ‘non-standard’ risk by insurance companies. This means that your insurance policy must state that it covers a holiday lodge specifically. If you think about it, your holiday lodge is built out of marine plywood, metal and timber. These materials are very different to the standard bricks and mortar construction insurers are used to dealing with.
Will the Park Home Assist policy cover the base on which my holiday lodge sits?
No, the base is the park owner’s responsibility. So, if the base suffers any damage (such as subsidence) it is their responsibility to claim or repair it, not yours.
My park owner provides insurance for my holiday lodge, do I have to use their insurer?
You can use the insurance provided by your park owner, but they can’t insist that you do, in fact it is illegal for them to do so. The park owner is likely to need proof that your lodge is covered by an appropriate holiday lodge insurance policy. We work with park owners and park home and holiday lodge manufacturers to make sure that our policies provide the right sort of cover for you.
Do you provide insurance cover for older holiday lodges?
Yes, we do cover older holiday lodges. We don’t have any age restrictions on buildings listed in our policy.
I have a garden shed, is that covered under my holiday lodge insurance policy?
Let us know when you speak to our advisor, so that we can make sure you get exactly the cover you need.
How much should I cover my holiday lodge for?
Don’t worry about this as our holiday lodge insurance policy provides you with up to £500,000 cover for your lodge (excluding its contents) and our policy also provides cover for site clearance, transportation and re-siting of your replacement lodge as standard.
Do you offer new for old cover for my holiday lodge?
In most cases, holiday lodges are repaired, however if your lodge is damaged beyond economical repair, we will replace it with an equivalent new holiday lodge. Our insurance policies also cover site clearance, transportation and re-siting as standard.
I live on a park that has been flooded in the past, will you still provide cover for my holiday lodge?
Yes, we do provide cover, but we may need to exclude flood protection from your policy. Call us on 01604 946 796 and we can check this for you.
How long can I leave my holiday lodge unoccupied for at any time?
When your holiday lodge is left without an occupant for 60 consecutive days or more you must ensure that a responsible person is appointed to supervise and check the property both internally and externally at least once every 30 days. And when your holiday lodge is left without an occupant for 60 consecutive days, valuables are excluded from your insurance.
Between 1st November and 31st March both days inclusive, if your holiday lodge is left without an occupant for more than 48 hours you must drain down the entire water system as a precaution to prevent freezing and any potential damage this may cause.
If your holiday lodge has a sealed heating system containing antifreeze then this does not need to be drained down but antifreeze levels checked annually and particularly prior to the period of unoccupancy.
In addition all water tanks must be emptied by leaving both hot and cold taps fully open with plugs removed throughout your holiday lodge. Or If you wish to leave the water supply turned on between 1st November and 31st March both days inclusive, you must ensure:
• The entire lodge benefits from a heating system being gas or oil fired central heating or a geothermal or full electric system (not night storage heaters), fitted with automatic controls and a separate thermostat. The system must be set to operate continuously for 24 hours of each day (not controlled by a timing device) and the thermostat set to not less than 13 degrees Celsius and all internal doors must remain open throughout the holiday lodge and where fitted the loft hatch left open.
Or • If the heating system as described above is installed and additionally fitted with a ‘frost stat’ that is designed and installed to override all the heating controls, irrespective of their functional status, then this may be set to operate at no less than 4 degrees Celsius.
Questions you may have about covering your possessions
Do I have to cover my contents with you when I take out buildings cover for my holiday lodge?
Unfortunately we are only able to provide buildings and contents cover, and can’t insure building or contents on their own.
How much contents cover do I need?
Often, when you buy a new holiday lodge, the manufacturer will include furniture and appliances in the cost of the home. However, when taking out insurance, these items are considered to be contents, so you should make sure that your contents cover takes this into account. Our policy provides up to £40,000 cover for the contents within your holiday lodge.
Is my garden furniture covered?
Yes, we provide up to £1,000 in any one period of insurance for items such as garden furniture.
Your questions about making claims with Park Home Assist
How do I make a claim on my Park Home Assist insurance policy?
Call us on 0344 856 3810. If you call outside office hours, then leave a message with your name and telephone number and we’ll get back to you. We handle all aspects of your claim over the phone, there are no forms to fill in. You can find our contact numbers on our Contact us page
Do I have to pay an excess?
Yes, our current standard excess is £100 for most claims on our holiday lodge insurance policies. It is £1,000 for subsidence claims.
Do I have to use the insurer’s approved repairer?
No, but we do recommend that you do, as their work will be guaranteed for 12 months. It also means that all the hassle of sorting out job estimates and actually getting the work done is handled for you. Our repairers are skilled park home and holiday lodge engineers, and in our experience are the best type of repairer to carry out such repairs. Many of them used to work for park home or holiday lodge manufacturers. However if you want to use your own repairer, you may do so as long as their estimate for the repairs is acceptable.
Do I have to deal with a different claims company for my claim?
All of our claims are handled by an award-winning claims company called Davies Group, who handle many large insurers’ claims. However, we also have our own in-house claims coordinator, who will be watching your claim and will ensure that your claim is handled with the utmost efficiency throughout. Our claims service was shortlisted and won a claims award in 2017. Our park home and holiday lodge insurance claims team won the Insurance Claims Excellence Award in 2017.
Latest News and Events


Siting a Park Home

Discounts and Benefits for Mobile Home Insurance

Park Home Assist Win 2025 Feefo Platinum Trusted Service Award

Buying A Park Home

Home Emergency Cover for Your Static Caravan

Top Five Park Home Insurance Claims in 2024

Tips for Preparing Your Narrowboat for Winter

What are the Pros and Cons of Park Home Living?

Choosing to Live in a Park Home – 5 Tips for Beginners

A Guide to Mobile Home Insurance

Park Home Winter Maintenance

Preparing Your Static Caravan for Winter

Tips for Updating Your Holiday Lodge on a Budget

What Our Park Home Insurance Customers Say About Us

A Beginner’s Guide to Static Caravan Insurance

Park Home Insurance: Using Technology to Deliver a Better Service

Holiday Lodge Insurance: What is Included as Standard?

Legal Expenses Cover for Your Park Home

Tips When Buying Floating Home Insurance

Renewing your Park Home Insurance Online

How To Get Best Value Leisure Home Insurance

Recommend Park Home Assist to a Friend

Tips When Letting Your Holiday Home

Boat Insurance – What to expect from your cover

Tips When Making a Park Home Insurance Claim

10 Tips for a Motorhome Holiday

Standard Park Home Insurance Cover – What’s Included?

Shortlisted For Three More Prestigious Insurance Awards

Getting Your Touring Caravan Ready for Summer

Fire Safety Around Your Park Home

Park Home Assist Insurance Celebrate Triumph at the 2024 British Insurance Awards

Thank you for visiting us at The World of Park and Leisure Homes Show

Managing Insects in Your Park Home

Things to Consider When Buying a Holiday Lodge

Summer Park Home Maintenance

Visit us at the Stoneleigh Show

Tips When Buying a Motorhome

Discounts Available on Park Home Insurance

Optional Benefits on your Holiday Home Insurance

Five Reasons for Choosing Park Home Assist for your Park Home Insurance

12 Spring Maintenance Tips for your Holiday Lodge

Tips For Updating Your Park Home

Maintaining Your Static Caravan

Guide to Insuring your Motorhome

Park Home Assist Insurance Services Shortlisted for 3 Prestigious Insurance Awards

De-winterise your Holiday Lodge

The benefits of having your park home insurance policy underwritten by Lloyd’s of London

Optional Benefits on your Park Home Insurance

Can a Holiday Home be a Main Residence?

Holiday Lodge – Legal Expenses Cover

Park Home Owners’ Rights and Obligations

Selling or Gifting a Park Home

Home Emergency Cover for your UK Holiday Home

Choosing your holiday home insurance provider

The Flood Reinsurance Scheme in the UK

2024 Feefo Platinum Trusted Service Award Winners

Park Home Maintainance

Beware Of Rogue Traders Who Could Be Operating In Your Area

Legal Expenses Cover

Online Park Home Insurance Quotations

Personal Possessions Cover

Common Park Home Insurance Mistakes

Park Home Security – 10 Tips to Help You Feel Safer in Your Park Home

Preparing Your Park Home For Storms

Do You Need Home Emergency Cover?

How to Renew Your Park Home Insurance

Preparing Your Park Home For Winter

Insurance Tips

Static Caravan Insurance – The Essentials

Park Home Owners’ Car Insurance

Benefits of Living in a Park Home Community

Can you live in a static caravan all year round?

Benefits of Buying a Holiday Home

8 Tips When Buying a Sailing Boat

Buying a New Park Home

Things to Consider When Buying a Narrowboat

Choosing the Best Park Home for You

Ten Reasons for Retiring to a Park Home

Ways to Buy a Park Home

What You Need To Know When Buying A Holiday Home In The UK

Buying Boat Insurance – How to Avoid Common Pitfalls

Is Park Home Living Right for You?

Great UK Holiday Destinations

What is the difference between a Holiday Park and a Residential Park?

Barbecuing Safely Outside Your Park Home

Thank You For Visiting Us At The World Of Park & Leisure Homes Show

The Benefits of Living in the Countryside

Park Home Owners’ Rights and Obligations

Reasons To Include Legal Expenses Cover In Your Park Home Insurance

Touring Caravan Insurance Guide

The World of Park & Leisure Homes Show

What is a Park Home Structural Warranty?

Preventing Damp In Your Park Home

Preparing Your Static Caravan for the Holidays

Holiday Lodge Insurance – The Essentials

Spring Maintenance Tips for Park Home Owners

Your Park Home Spring Maintenance Checklist

7 Spring Cleaning Tips for your Park Home

What to do in the event of a storm

Preparing your Park Home for Stormy Weather

Flood Cover – Now Also Available in Many High Risk Areas

Who Regulates The Insurance Industry?

Protecting Vulnerable Customers

Guide to Floating Home Insurance

Five Reasons To Buy Home Emergency Cover

Park Home Assist Win 2023 Platinum Trusted Service Award

Tips For Insulating Your Park Home

Save Money On Your Park Home Insurance – Recommend A Friend

Tips To Remain Warm This Winter

Ten Security Tips

What To Do With Your Furniture When Downsizing To A Park Home

How To Make A Park Home Insurance Claim

Security Devices For Motorhomes

Six Tips to Reduce Waste and Save Money

Park Home Domestic Appliances – How to Reduce Running Costs

What To Do In A Flood

Motorhome Security On The Road

Winter Closing Down Requirements

Solar Panels For Your Park Home

Damage Caused by Vermin Cover

Autumn Maintenance Jobs Around Your Park Home

Ten Easy Storage Solutions For Inside Your Park Home

Accidental Damage Cover for your Park Home Contents

Buying A Bespoke Park Home

10 Questions to Ask When Buying a Park Home

Making Sure Your ‘Sums Insured’ Are Right

Tips to Avoid a Claim on your Park Home

Dealing With Insects In Your Park Home

Fire Safety In Your Park Home This Summer

Benefits of Buying a Park Home

Money and Credit Cards Insurance Cover

Tips for barbecuing safely this summer

A Guide to Motorhome Insurance

We’re Winners! 2022 Customer Care Award

WINNERS! – 2022 Personal Lines Broker of the Year

Downsizing to a Park Home (in a Cost of Living Crisis)

Congratulations Kate on your 10 Year Anniversary

Celebrating 17 Years in Business

Thank You For Visiting Us At The World Of Park & Leisure Homes Show

The Benefits of Insuring your Car with Park Home Assist

Tips To Avoid Damp In Your Park Home

Rewarding our Customers Through our Recommend a Friend Scheme

The World of Park & Leisure Homes Show is Back!

Settling In To Your Park Home Community

Thank You for Visiting Us At The Lifestyle Show

Flood Cover for Park Home Owners

Making A Claim With Multi-Award-Winning Park Home Assist

Holiday Lodge Buyers Guide

Do I need Personal Possessions Cover?

Park Home Assist Shortlisted for The Customer Care Award

Park Home Assist Shortlisted for Personal Lines Broker of the Year Award

The Importance of Home Emergency Cover

Choosing Your Park Home Insurance Provider

Making Your Park Home More Secure

Maintaining the Hard Landscaping in your Park Home Garden

Ten Tips for Spring Garden Maintenance

How to Deal with Burst Pipes

Escape of Water – Ten Tips for Prevention

Accidental Damage Insurance

Preparing Your Park Home For Storms And Bad Weather

The Benefits of Legal Expenses Cover

Questions To Ask When Buying A Park Home

Upgrading Your Park Home Interior

Park Home Assist Win 2022 Platinum Feefo Award

A Guide To Decluttering Your Park Home

Choosing Appliances For Your Park Home

FCA Pricing Practices Reviewed To Protect Park Home Owners

10 Tips For Staying Safe In Your Park Home At Christmas

What is Underinsurance?

Keeping Warm In Your Park Home This Winter

Reducing Condensation In Your Park Home

Taking Photos For Park Home Insurance Claims

Getting Help With Your Park Home Energy Bills

Coping With Winter Emergencies In Your Park Home

Getting Your Holiday Lodge Ready For Winter

Insulation for Park Homes

Autumn Maintenance for Park Homes

Delivering The Service You Expect To Receive When Making A Claim

Thinking Of Retiring To A Park Home?

Dealing With Pests In Your Park Home

The Mobile Homes Act 2013 Explained

Security For Park Homes

Is A Holiday Let A Good Investment?

Guide to Motorhome Insurance

10 Tips For Insuring Your Park Home

Getting your Static Caravan Buildings Insurance Right

Reducing Plastic Use In Your Park Home

Fire Safety In Your Holiday Lodge

Guide To Buying A Holiday Lodge

Getting Your Park Home Contents Insurance Right

Preparing Your Holiday Lodge for the Peak Season

Making Your Park Home More Environmentally-Friendly

Renting Out Your Holiday Lodge

Protecting Your Park Home from Water Leaks

Blanket Sums Insured Explained

Holiday Lodge Insurance – What To Look Out For

Congratulations Laura, on your 10-year work anniversary

Park Home Security

Handling Complaints And Negative Feedback About Your Holiday Lodge

Car Insurance for Park Home Owners

‘Park Home’ Home Emergency Cover

Preparing your Holiday Lodge for the Season

Park Home Maintenance Checklist

Finding the Right Park Home Maintenance Contractor

Park Home Structural Warranty

Fire Safety in Your Park Home

Park Home Assist Offers Park Home Customers Flood Re Cover

Inheritance Tax and Park Homes

Inheritance Rules for Park Homes

Park Home Maintenance

FAQs about Park Home Living

Making a Park Home Insurance Claim

Five Common Park Home Insurance Claims

Insuring Older Park Homes

Make Your Park Home More Energy Efficient

UK Staycations

Buying A Park Home

2021 Feefo Platinum Trusted Service Award Winners

Preventing Damp in your Park Home

NEW! Home Emergency Insurance Cover for Park Home Owners

Facebook Winner Confirmed

Preparing your Park Home for the Winter

Park Home Assist Win UK Broker Award

Park Home Assist Puzzle Books Receive Fantastic Feedback

Park Home Assist Shortlisted for UK Broker Award

Prize Draw Winners Confirmed

Over 16,000 People Visit our Puzzle Pages

50,000 Puzzle Books Sent to Park Home Owners

COVID-19 Client Service & Support

The World of Park & Leisure Homes Show, Ardingly Rescheduled

We’re Exhibiting at The World of Park & Leisure Homes Show in Ardingly 2020

Park Home Assist Insurance Services receives Feefo Platinum Trusted Service Award 2020

Christmas 2019 Prize Draw

Beware of Rogue Traders

Park Home Assist Sponsor Defibrillator Fundraising Event


Show Winner Confirmed





Are you due to retire and thinking of moving?

Park Home Assist Awarded Feefo Gold Trusted Service Award 2019

Residential vs Holiday Parks

Excellent Service When Needed Most

Park Home Assist Christmas Prize Draw

Tingdene Homes New Visitor Centre
