Insurance Times Award Winners

Insurance Times have announced the winners of this year’s Claims Excellence Awards and Park Home Assist, the specialist Park Home insurer have scooped the top award for their 2016 customer care initiative.

‘We are so proud of our claims team,’ says Claire Leech, Director at the family run firm. ‘When we were nominated that felt like such a great pat on the back. To actually win the award just goes to show that our approach of sticking to traditional service values is the right thing to do.’

‘Offering competitive premiums is important, but if this isn’t backed up with a solid Claims team, then customers risk being disappointed when they need great service most,’ adds her husband, Steve Leech.

‘We’ve built our business on traditional values over the last 12 years, we don’t have a large call centre, we prefer that our customers get straight through to someone who can look after their needs straightaway.’

This approach is working well for Park Home Assist who now insure 1 in 5 Park Homes in the UK and the business is growing.

For more information, please contact Steve Leech at Park Home Assist on 01604 946 796.

Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.

Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.

Insurance Times Finalist badge

The Insurance Times Claims Excellence awards 2017 shortlist has been drawn up, and Park Home Assist have made the grade thanks to their recent customer care initiative.

‘Our customers are at the heart of everything we do,’ states Claire Leech, Director at the family run insurer. ‘We believe in providing good old-fashioned service for all our customers, we always go the extra mile.’

Park Home Assist has been providing specialist cover for anyone who enjoys the park home lifestyle for over 12 years, and are now proud to cover 1 in 5 park homes in the UK. In addition to Park Homes, we also insure Caravans, Holiday Homes, and Boats, and now have over 24,000 policyholders across the UK. ‘When we started out 12 years ago, our aim was to grow our business in such a way that we could be sure of delivering great service and competitive cover. We still hold true to these values. Our staff really care about our individual policyholders and will take time to really understand the issues involved with each claim. We also have great relationships with the manufacturers which means we know who to call to get the claims settled and our customers’ homes repaired to the highest standards.’

‘The company is still growing, we are currently on the lookout for staff to join our sales team. We like our staff to spend time listening to our customers, we find that this helps build a loyal customer base who are happy to stay with us for many years.’ ‘We know our customers appreciate what we do for them, we get a lot of our business through referrals from friends and neighbours. This tells us we are doing a great job.’

‘But to be given this recognition by the Insurance Times, the leading publication in the general insurance market is amazing. We are up against some major household names which is a huge thumbs up for our hard working claims team.’

The awards ceremony takes place on 18th May at the London Hilton Bankside.

If you are interested in working for Park Home Assist send your c.v. with a covering email to steve.leech@parkhomeassist.co.uk For more information, please contact Steve Leech at Park Home Assist on 01604 946 784.

Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.

Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.

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A major incident was declared by Devon and Cornwall Police in the early hours of this morning, following flooding at the Mill on the Mole residential park in South Molton.

Heavier than expected rain passed through the area from 5pm last night, causing the River Mole to flood and sending deep and fast flowing water through the site.

It has been reported that, at times, the water was up to four feet deep.

Police, Devon and Somerset Fire and Rescue Service, coastguard teams from Falmouth, Lynmouth and Bideford, district and County Council staff and the Environment Agency all worked together to ensure the safety of the residents and to evacuate some of them.

By 5.50am the rain had stopped and the flood subsided very rapidly, leaving water on the site only ankle deep. No more residents have been evacuated and those that were are returning to their homes. Nobody was injured due to the flooding incident.

Coastguard duty controller Dai Jones said: “The police contacted us around 5am to ask for the extra assistance. Our Coastguard Rescue Teams have expertise in water rescue which means we can provide extra help in these kind of flooding incidents.”

People evacuated from the chalets and otherwise affected by the flooding were looked after at a reception centre set up at South Molton Community College, which has now closed.

Police advise that there are several road closures in the area and in other areas of North Devon, and members of the public are urged not to drive through flooded roads and to take extra care because of the risk of debris brought down into roads by high winds.

We are looking into the further reports and will have more information up as and when. Read more at http://www.northdevonjournal.co.uk/8203-residents-evacuated-from-mill-on-the-mole-residential-park-in-south-molton-after-flooding/story-29919164-detail/story.html#XXfsFTwC67HDQmsw.99

Reference: North Devon Journal. 2016. Residents evacuated from Mill on the Mole residential park in South Molton after flooding. [ONLINE] Available at: http://www.northdevonjournal.co.uk/8203-residents-evacuated-from-mill-on-the-mole-residential-park-in-south-molton-after-flooding/story-29919164-detail/story.html#XXfsFTwC67HDQmsw.99. [Accessed 21 November 2016].