Park Home Assist Quote

Over the past couple of months we have given our customers the opportunity to tell us about their experiences. To do this, we have partnered up with Feefo, The Global Feedback Engine. We are happy to say that our service level is at 98%. We are extremely happy to see that our customers appreciate the knowledge we have on Park Homes as well as our high standards of customer service.

Below is some feedback that we have received recently regarding our Park Home Insurance;

“The service provided by park home assist was excellent. The staff are pleasant and knowledgeable. My queries were dealt with quickly and in easy to understand terms. In all, I am very happy with the service.” 

Feefo is a vital tool for Park Home Assist as it gives us a clear indication of what we are doing right and what we need to make stronger. We look forward to seeing your feedback and would like to thank all of you who have taken the time to do so.

We also receive feedback in many other ways. This particular bit of feedback was obtained after a customer insisted in speaking to management to express his pleasure in dealing with one of advisors, Laura Cowell.

“Re: My telephone call with Laura.
I found your employee to be very efficient and very helpful in explaining what I needed to know. I then proceeded to take out my policy with you and I shall be recommending my friends at Oaklands Park to do business with you. Please thank Laura for being so helpful.
Kind regards to you all
Mike and Lesley Stanley” 

Park Home Assist Team Photo

Park Home Assist are very aware that the real measure of an insurance policy isn’t just the competitiveness of the premium, or the comprehensive cover the policy provides, its also the quality of service when the unthinkable happens and a claim occurs.

Park Home Assist believe that its insurer and claims partners provides one of the most effective claims service in the industry but rather than be complacent, Park Home Assist wanted to build on its service even further.

On the 15th July Park Home Assist hosted a claims summit day for its Lloyd’s insurer (Canopius), it’s Claim Management Service (Davies Management Services), and a group of Loss Adjusters. The day entailed an indpeth discussion as to how to further the already excellent claims service it provides, but also a tour of the Homeseeker Park & Leisure Homes ‘state of the art’ factory hosted by Homeseeker’s Managing Director, Silvano Geranio.

Park Home Assist have an excellent and very close relationship with Silvano, who was one of the first manufacturer’s to join Park Home Assist’s Platinum Seal Structural Warranty Scheme, with Prestige Park and Leisure Homes, and this year Homeseeker also joined the scheme. Silvano, just like Park Home Assist, is never complacent and is always looking to set his company apart from the rest of the industry. With an order book full till February 2015, his hard work clearly is paying-off. With collaborations like this, both companies will continue to set the standards which other park home insurers and manufacturers will have to follow.

A great day was had by all, and Park Home Assist would like to thank Homeseeker (Silvano Geranio), its insurer (Canopius) and Davies Management for a very beneficial day.

Park Home Car Owner News

Park Home Assist have acted on what our clients have been asking for, and have launched today Car Insurance for Park Home Owners. You asked, we listened, we acted!

With the support of our Lloyd’s insurer and partner KGM at Lloyd’s we are providing car insurance for our Park Home Residents, with excellent cover and competitive premiums. This is another step forward to providing the ‘complete’ Park Home Owners package which no other company in the park home sector provides.

If your car insurance is due for renewal shortly, contact us and find out how much you could save by switching to Park Home Assist.

Park Home Assist are the UK’s leading provider of Park Home Services and products to Park Home Owners which includes: