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On 21st February 2015 Park Home Assist was awarded the Gold Trusted Merchant Accreditation by Feefo.

Feefo is arguably the worlds most trusted supplier of ratings and reviews, and Assist is very proud to have achieved this accreditation. In 2015, Assist gained over 400 excellent reviews, with a further 300 reviews being rated as good, yielding an overall score of 98% for the year.

The accreditation recognises the hard-work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers. In order to receive the accolade of a Gold Trusted Merchant, a business is required to receive 100 replies or more, with an average Service Rating of between 95% and 100%. This is the highest accreditation awarded by Feefo, whilst there are also opportunities to receive a Trusted or Commended Merchant Status.

Park Home Assist is proud of the high standards of service that it has achieved, and can assure all our customers that 2016 will see even high standards achieved along with fantastic products which has benefited from enhanced cover.

Park Home Assist Christmas hamper

Park Home Assist values all current and potential customers, and we believe it is important to build strong relationships with our clients.

During the festive period we were approached by Pat Purdey, Treasurer at the Grange Farm Residents Association, to get involved with their Christmas Raffle. On 14th December 2015 Claire Leech, Director at Park Home Assist, visited the park with a bespoke hamper which was to be given out as the first prize in the raffle. Residents also received a ‘Christmas Goodie Bag’ from Park Home Assist.

Pat Purdey commented, “All our Members of our Residents Association received ‘Xmas Goodie Bags’ in time for Christmas Day and the feed back from them was good and they love the bag!”

“On behalf of our Residents and the Committee of our Residents Association I would like to say thank you for your time and generous gifts to us at Grange Farm Estate.”

Park Home Assist is always interested in getting involved with Park Resident Associations, so please do not hesitate to contact us.

John, winner of the 1st Prize Christmas Raffle at the Grange Farm Residents Association.

Park Home Assist News Icon

With the recent and continuing storms and floods hitting the UK, we would like to reassure our customers that there are measures in place to help you get back on your feet during these difficult times.

Following on from Storms Desmond and Eva, which caused considerable flooding to areas in the north of Britain, Storm Frank has now hit parts of the country and the Environment Agency has issued a further 3 day Flood Risk forecast. (Please click here for updates).

How are we helping and what have we done?

After continuous talks with our Insurer and Claims Administrators over the festive period and have put in place the following to ensure we maintain the very highest levels of claims service during this challenging period:

  • Setting up temporary offices in Cumbria.
  • Bringing in staff over the Bank Holiday to answer calls.
  • Using other UK offices to maximise the number of phone lines available to our customers.
  • Bringing in additional Loss Adjusters from overseas offices.
  • All customer claims have been acknowledged and if a visit has not yet been made by a Loss Adjuster, a date for a visit has been agreed.
  • Daily conference calls with our Claims Administrators, including temporary increases in their Claims Authority limits.
  • Instructions to adopt a common sense approach to emergency payments and alternative accommodation, particularly where there could be delays in validating claims.
  • Direct contact details of Canopius claims staff provided to short cut any queries.
  • Widening the geographical coverage of our Loss Adjusters specialising in park homes, to ensure the right advice is provided to this particular, sometimes vulnerable, customer group.

We understand that this is a difficult time for some of our customers and that there can be a long road to recovery for those unfortunate enough to suffer serious flood damage to their homes. We will continue to support and help our customers to their pre-flood state as best, and as quickly, as we possibly can.

Premium credit for Park Home Owners

Park Home Assist strives to make the process of purchasing insurance as smooth and efficient as possible. Part of that process is allowing customer to choose from the payment options available. A popular method is the instalment facility, which is provided through Premium Credit Ltd. Taking advantage of this service allows our customers to spread their insurance premium payments over monthly direct debit instalments. Our products operate on a 12 monthly installment plan with no deposit. However, our Car Insurance incorporates a 20% deposit followed by 10 monthly instalments. Premium Credit offers a financing solution that is easy to manage online at https://www.uk.mypremiumcredit.com/

My Premium Credit gives you instant, secure 24/7 access to your account with Premium Credit. You’ll be able to keep tabs on your direct debit payments, view correspondence, settle any missing payments and make any changes to your personal or banking details online.

If you would like to take up this service call us on 01604 946 785 and speak to one of our advisors.

Click here for more our Premium Credit information and FAQ page.

Park Home Assist 10 years badge

On the 19th June 2015, Park Home Assist celebrated its 10th Birthday. This a fantastic occasion for Park Home Assist and the 15,000 homes we cover nationwide. Park Home Assist was founded in 2005 to give Park Home owners the cover which suited their specific needs. We are proud to be providing cover to so many of you and hope to meet your insurance needs for many years to come.

Since it’s founding, Park Home Assist has always stayed true to the core values. So, why do people choose us?

  • Our Park Home insurance Advisors have a comprehensive knowledge of Park Homes
  • The extensive cover we provide is backed by our major Lloyd’s insurer
  • No call centres, but human beings at the end of the phone
  • Family run business with customer service at the forefront of everything we do

The challenge to keep providing the most comprehensive cover and excellent customer experience motivates us to keep innovating and you can be assured that we will always have the customers interested at heart.

Motorhome Insurance News

We’ve recently added Motorhome and Marine Insurance to our group of products. We offer some of the most competitive insurance policies with an excellent range of cover options for both products.

Motorhome Insurance
Nothing beats hitting the road at a moments notice, and having your home comforts along for the ride, but with these come extra risks. Make sure your Motorhome is properly covered. Our Motorhome Insurance has many benefits including:

  • Vehicles covered up to £60,000 in value.
  • FREE £3500 cover for camping equipment.
  • Mileage usage up to 10,000 miles per year.
  • 180 days comprehensive EU driving use included as standard.
  • Optional cover on New for Old and Legal.

For more information on our Motorhome Cover, click here.

Marine Insurance
With our Marine Cover, whether you’re looking to insure a yacht, a narrowboat or a dinghy, we have the insurance policies for your needs. Key features include:

  • 3 million liability limit as standard and £5million as standard for sailing dinghies/catamarans.
  • £1 million liability limit for water skiing and towing of toys (up to 2 people toys only excludes bananas).
  • Optional Cover includes Legal and Personal Accident among other things.

For more information on our Marine Insurance Cover, click here.

There will also be some new exciting product announcements that will be available very soon. The new products will help you keep your Park Home in good health and will guard against potential problems.

Park Home Assist Quote

Over the past couple of months we have given our customers the opportunity to tell us about their experiences. To do this, we have partnered up with Feefo, The Global Feedback Engine. We are happy to say that our service level is at 98%. We are extremely happy to see that our customers appreciate the knowledge we have on Park Homes as well as our high standards of customer service.

Below is some feedback that we have received recently regarding our Park Home Insurance;

“The service provided by park home assist was excellent. The staff are pleasant and knowledgeable. My queries were dealt with quickly and in easy to understand terms. In all, I am very happy with the service.” 

Feefo is a vital tool for Park Home Assist as it gives us a clear indication of what we are doing right and what we need to make stronger. We look forward to seeing your feedback and would like to thank all of you who have taken the time to do so.

We also receive feedback in many other ways. This particular bit of feedback was obtained after a customer insisted in speaking to management to express his pleasure in dealing with one of advisors, Laura Cowell.

“Re: My telephone call with Laura.
I found your employee to be very efficient and very helpful in explaining what I needed to know. I then proceeded to take out my policy with you and I shall be recommending my friends at Oaklands Park to do business with you. Please thank Laura for being so helpful.
Kind regards to you all
Mike and Lesley Stanley” 

Park Home Assist Team Photo

Park Home Assist are very aware that the real measure of an insurance policy isn’t just the competitiveness of the premium, or the comprehensive cover the policy provides, its also the quality of service when the unthinkable happens and a claim occurs.

Park Home Assist believe that its insurer and claims partners provides one of the most effective claims service in the industry but rather than be complacent, Park Home Assist wanted to build on its service even further.

On the 15th July Park Home Assist hosted a claims summit day for its Lloyd’s insurer (Canopius), it’s Claim Management Service (Davies Management Services), and a group of Loss Adjusters. The day entailed an indpeth discussion as to how to further the already excellent claims service it provides, but also a tour of the Homeseeker Park & Leisure Homes ‘state of the art’ factory hosted by Homeseeker’s Managing Director, Silvano Geranio.

Park Home Assist have an excellent and very close relationship with Silvano, who was one of the first manufacturer’s to join Park Home Assist’s Platinum Seal Structural Warranty Scheme, with Prestige Park and Leisure Homes, and this year Homeseeker also joined the scheme. Silvano, just like Park Home Assist, is never complacent and is always looking to set his company apart from the rest of the industry. With an order book full till February 2015, his hard work clearly is paying-off. With collaborations like this, both companies will continue to set the standards which other park home insurers and manufacturers will have to follow.

A great day was had by all, and Park Home Assist would like to thank Homeseeker (Silvano Geranio), its insurer (Canopius) and Davies Management for a very beneficial day.

Park Home Car Owner News

Park Home Assist have acted on what our clients have been asking for, and have launched today Car Insurance for Park Home Owners. You asked, we listened, we acted!

With the support of our Lloyd’s insurer and partner KGM at Lloyd’s we are providing car insurance for our Park Home Residents, with excellent cover and competitive premiums. This is another step forward to providing the ‘complete’ Park Home Owners package which no other company in the park home sector provides.

If your car insurance is due for renewal shortly, contact us and find out how much you could save by switching to Park Home Assist.

Park Home Assist are the UK’s leading provider of Park Home Services and products to Park Home Owners which includes: