Why Holiday Home Insurance Customers Choose Park Home Assist

There are many reasons why our holiday home insurance customers choose Park Home Assist, but the over-riding ones are value for money and quality of service.

We have been providing holiday home insurance for 20 years, and during this time we have gained a detailed understanding of what our customers need. Holiday homes, whether they are holiday lodges, static caravans, park homes, cottages or apartments in the UK, all have specific insurance requirements. These are different from standard insurance for permanent ‘bricks and mortar’ homes, so require a different policy.

This detailed understanding of the holiday home insurance market, combined with a passion for customer care, enables us to tailor our policies to our customers’ needs. This means that customers only pay for the insurance that they need – with the option to add extra benefits – so we can keep policy costs as low as possible.

In addition, value for money is determined by the quality of service that our holiday home insurance customers receive. Our insurance advisors are all company employees and are trained in-house (they are not from an external call centre). Therefore, they fully understand the needs of our customers and the ethos of the company.

Many of our holiday home insurance customers comment on the friendly, helpful and professional service that they receive, and love the fact that Park Home Assist is a family business. They value the option of being able to pick up the phone and talk to our insurance advisors if they have a query or when they want to renew their policy. Some customers have also told us that they like the convenience of renewing their policy or requesting a holiday home insurance quote online.

What our holiday home insurance customers say

At Park Home Assist we are very proud to have received a Platinum Trusted Service Award from Feefo. This is the highest award that Feefo gives and is a reflection of the superb customer service that we consistently provide. We have received the highest award possible for the past six consecutive years and it is based purely on interactions with real customers. All reviews are verified as genuine.

In addition, we have received awards from the UK insurance industry for our customer service, but the most important feedback that we receive is from our customers. This is what some of them say:

“Love that they’re a family business. They’ve been very friendly and helpful. The cost has actually GONE DOWN this year which you can’t say about many things! Also it’s a bit of a niche market and there aren’t many offering this service.”

Mrs S, Newport

“Their policy is comprehensive and their staff knowledgeable and well prepared to answer queries in a professional manner. They are also competitive on price. This is our third year of holiday home insurance with them and we have no reason to consider changing supplier.”

Mr & Mrs C, West Hill

“Thorough and helpful, explained any queries that I asked. Very friendly and helpful – knew our needs,  explained in detail my insurance policy and answered my queries clearly.”

Mrs W, West Midlands

For any queries or to request a quote for holiday home insurance, call our friendly and helpful insurance team on 01604 946 796. They will be very pleased to help.

Please note that all insurance cover is subject to acceptance of terms and conditions.

This is a marketing article from Park Home Assist, multi award-winning providers of park home insurance, mobile home insurance, insurance for static caravans,  insurance for holiday homes and holiday lodges, as well as boat insurance and touring caravan insurance. If you have any questions about your insurance, then please call our office on 01604 946 796 and one of our insurance advisers will be happy to help.

Published – 06/06/25