Tina, (our Park Home Claims Controller) got a pleasant surprise from one of our policyholders, a big bouquet of flowers from a client who has been with us since 2016 insuring both her park home and her boiler with us. In the recent big chill, our 79 years young client (who lives on her own) found herself with no boiler, no heating and no hot water, and a very cold evening rapidly approaching.
Tina, and her repair team, pulled out all the stops to make sure the boiler was up and running before the night set in.
Our highly appreciative client was ‘over the moon’ from the service she received and Tina kept in contact throughout the process to make sure that the boiler was up and running.
Tina says ‘its part of my job to make sure things happen, but to receive a bouquet of flowers from an appreciative client, makes all the difference. I will endeavor to make sure that our clients continue to receive our award-winning service, after all that’s what our clients pay for.’
Whilst Park Home Assist Insurance Services endeavor to provide the very best cover at a competitive premium, it is when the ‘chips are down’ and a claim is made where we rise above all our competitors, which is why we are the only Park Home Insurance Company with an award-winning claims service.
Well done Tina!!














So what happens when the support to a Park Home Fails?
If you do not have the correct supports under your home, or they have not stood up well with time, you need to consider replacing them with Galvanised tripod jacks. These jacks do not rust, and they are merely there to act as a support. With their screw adjustment they merely are wound to make contact with the chassis, and not to lift it.
All Park Home Manufacturers recommend that you check the outside walls of your park home regularly for such hairline cracks and you should have the cracks rectified immediately. Even if there are no hairline cracks you should have your home colour-washed no less than every two years. You must inspect your home regularly for hairline cracks in the outer walls of your home.
Should you not rectify these faults immediately then not only will water penetrate the paint and make the paint come away from the timber below is, but will then start to rot the outer walls and also create damp and mould on the inside of your home. Should this occur, this is not covered by your traditional Park Home Insurance policy or your Platinum Seal or Gold Shield Warranty as this is a lack of maintenance and not a manufacturing defect or an insured event on your traditional home insurance policy.
In addition to carrying out the inspection of the external walls of your home, you should also regularly check the silicone seals around the outside of all the windows and doors of your home to ensure that this also have not cracked and perished.


