Home Emergency Cover for Park Home Owners

The home emergency policy is designed to provide you with assistance in your home. If you are faced with an emergency that arises from an incident which is covered under the home emergency policy, a contractor will be sent out to you to help you resolve the emergency. The home emergency policy is designed to work alongside your household buildings and contents insurance policy and does not relate to day-to-day maintenance of your home and its contents. Outlined below is the cover provided under the home emergency policy.

 Plumbing & Drainage

Leaks caused by the unexpected failure of the drainage system or internal plumbing (including central heating pipes).

Primary Heating System

Cover for the complete breakdown of the central heating system which results in the loss of heating and/or hot water.


Emergency repairs following missing, broken or loose tiles causing internal water damage.

Alternative Heating

Receive up to £50 towards the cost of alternative heating sources where these are deemed necessary in the event a claim has occurred.

Internal Electricity

Covers your internal electrics supplying power to your Park Home following electrical failure of at least one complete circuit.

Pest Infestation

Cover for the removal of certain types of pest infestation (such as a wasp or hornet nest, mice, rats or cockroaches) from the park home..

  Boiler Replacement Contribution

Contribution of up to £500 towards the cost of a brand new like for like replacement upon production of an original receipt for payment.

✔ No Excess To Pay

✔ Up to £1,000 per claim

✔ No call out charges

✔ Unlimited claims allowed

✔ Boiler breakdown included

  Overnight Accommodation

Overnight Accommodation only where it has not been possible to resolve the emergency following an accepted claim for emergency repairs by a contractor under another section of the policy and the park home is rendered uninhabitable.

Note: All cover is subject to terms and conditions.

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Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, registered in England and Wales 5486663, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority for General Insurance Distribution activities and as a credit broker. We do not charge any up-front fees for arranging credit. We do not charge any fees to customers in relation to Credit Broking activities. We are members of the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is:
Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk