News article image - going the extra mile

Park Home Assist are one of the UK’s leading providers of park home insurance.  All of our insurance products and services are designed with park home owners in mind and you will not find a company with a better understanding of park home living.

We’re always looking for ways to help our customers and we’re pleased to have our own in house Senior Claims Coordinator, who really takes the hassle out of insurance claims for some of our customers and will always go the extra mile.

Most recently, a 94-year-old policy holder put a claim in for her park home and the claims company were asking for the normal documents for this lady to substantiate her claim.  This is easy for some, however this could prove difficult for our client and this is where our team member Tina stepped in.  This is all happening behind the scenes and although the customer is completely unaware of it, Tina requested that the claims company collect the information, rather than the 94-year-old customer having to do it herself.   To make this claim easier, we are liaising with the claims company to collect the relevant information, direct from the contractor.  This includes things such as: reports, cause of damage pictures and invoices for the claim.

Personalised Service

We personalise the service we offer to each customer, which sometimes is above and beyond what we need to do, but we firmly believe this all adds to our uniqueness.  We treat each client as an individual and this is evident by the reviews we receive from our clients on a daily basis.  Don’t just take our word for it, have a look at our testimonials, to see what our customers say about us.  Just recently we’ve been awarded a Feefo Gold Trusted Service Award, which recognises excellent customer service.  This is collected by genuine ratings and reviews from our customers, which is a true reflection of our commitment to outstanding customer services.  You can read the full story here.

If your park home insurance is coming up for renewal, and you want to be treated like an individual, with a company who truly understands park homes, give us a call on 0800 988 0900.   We’d be delighted to hear from you.

To stay up to date with our insurance services and offers, you can follow us on Twitter, Facebook and LinkedIn.

We’re proud to report that Park Home Assist has been awarded a Feefo Gold Trusted Service Award 2018 to recognise the excellent customer service that we provide to our park home insurance policyholders.

Park Home Assist is one of the UK’s leading insurers of park homes, leisure homes and holiday lodges. As specialists in the leisure industry, and with over 28,000 policyholders, our extensive experience in dealing with park homes means that we understand your needs.  With a dedicated in-house team, instead of a call centre, you know you’ll be speaking to a knowledgeable adviser.

The Feefo award is an independent seal of excellence, which is only awarded to businesses that use Feefo, to collect genuine ratings and reviews. The standard is measured by the number of reviews we have collected and their average rating. Between 1 January and 31 December 2017, Park Home Assist met the criteria of collecting at least 50 reviews with a Feefo rating of between 4.5 and 5.0. As all reviews are verified as genuine, the accreditation is a true reflection of our commitment to outstanding customer service.

Steve Leech, Director at Park Home Assist said: “Over the last 13 years, we have built our business on a firm commitment to providing the best possible customer service and excellent value for money. Many of our park home and holiday lodge insurance policyholders recommend us to their friends and neighbours, and we are very grateful that they take the time to review our services using Feefo.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service Award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”

Everyone in the office is delighted with the Feefo award and we’d love to help you save money on your park home insurance renewal while providing you with excellent customer service.  So give us a call on 01604 946 796.

Explore our website for more information on park home insurance and holiday lodge insurance .

With the hot weather set to continue along with the light evenings, the barbecue season is definitely here. While this can be a great occasion for spending time with your family and friends, take care to avoid any accidents and reduce your fire risks.

Below are tips to help you enjoy your barbecues safely this summer.

Do

  • Barbecue at least 10 feet away from your (or your neighbour’s) park home or holiday lodge
  • Ensure children and pets are kept away from the cooking area
  • Keep the barbecue on a flat surface
  • Keep a watering can, fire extinguisher or sand close by
  • Use long tools to barbecue in order to keep hands and clothes away
  • Check for any cracks on the hose attached to the cylinder of a gas barbecue
  • Dispose of ash carefully and after it has fully cooled
  • Ensure the barbecue has cooled down before moving it
  • Check the rules of your holiday park or residential park

Don’t:

  • Leave the barbecue unattended
  • Barbecue indoors
  • Use a barbecue inside any structure that could catch fire i.e. a gazebo or tent
  • Ignite the barbecue’s fire with petrol or lighter fuel squeezed from a bottle
  • Overload your grill with food – too much fat dripping onto the flames can cause a flare-up
  • Turn on the gas while your grill lid is closed as it can cause gas to build up inside your grill
  • Drink too much alcohol – keep a clear head if you’re in charge of barbecuing

If you are unsure of what cover you have in place for fire risks, please check your insurance policy document or give us a call.

Keep these tips in mind, be safe and enjoy barbecuing this summer.